ADSL line not syncing

[SiR_BP]

We unable to access the Internet for the last two days. Received a SMS two nights ago from Telkom stating that a reported fault in the area has been resolved (no SMS before stating there was one) and since then our ADSL won't sync.

The telephone line works fine, DSL light on router is faint and Internet light is off. Tried other POTS filters, connecting the line directly but still the same. The status on the router shows as down. I checked with the neighbors who has ADSL and theirs are working fine.

Logged a call with Telkom, they phoned yesterday morning to the house phone, guy told my mom that WE should test the line ... I got then got call, explained the whole process to the guy on phoned, was promised call back, you guessed it, nothing.

Anybody have an idea what the issue could be? Line fault?

 

[dunkyd]

How many times have switched off the router ?
As soon as green lights are on dial 0.

 

[shankley74]

SiR_BP in which area are you located?

I logged a call with Telkom on 10 May for intermittent connectivity and poor speeds.

I'm on a 10mb line and would get poor download speeds when it did connect. (download 75kbps, upload 67kbps, ping 2037ms). Matter was escalated to 2nd tier engineer who identified a fault at my exchange (Athlone exchange) and requested that I be moved to a new port on the exchange. Been phoning everyday to follow up.

Yesterday a telkom techy calls to say the fault was fixed at at our exchange. The fault affected hundreds in our area.

This morning however my speed was again (download 210kbps, upload 120kbps, ping 2798ms)!! AND the TELKOM call centre circus continues 9 days later! Still waiting for someone to call me back.

 

[marhsava]

My line and internet is also down, its the whole area , wonder what's going on ..

 

[shankley74]

No idea. The Telkom call centre is a waste of time to try and get any information from them.

 

[Gareth323]

Ive been having same issue for about 3 months now. Im busy with icasa filing a complaint. As it been stated a few time technician went out and resolved the fault but i got no sms and same issue still happening. One technician stated the V part of the cable is damaged and needs to be replaced over 4 weeks ago and every time i call they said faults been closed. Then they say they will contact the techy to go back but nothing happening. Seems to me the techy is too lazy to lay a new cable or resolve the issue at hand and hope next one will fix it. I PM the Telkom guy on the Forum and he just doesn't reply nor assist.
The other problem is my ISP just as useless i switch over 3 months ago and they no help. all they can do is port reset. ( Web Africa)
This all happened once telkom Upgraded the exchange and use contractors to set it up.

 

[marhsava]

Ive been having same issue for about 3 months now. Im busy with icasa filing a complaint. As it been stated a few time technician went out and resolved the fault but i got no sms and same issue still happening. One technician stated the V part of the cable is damaged and needs to be replaced over 4 weeks ago and every time i call they said faults been closed. Then they say they will contact the techy to go back but nothing happening. Seems to me the techy is too lazy to lay a new cable or resolve the issue at hand and hope next one will fix it. I PM the Telkom guy on the Forum and he just doesn't reply nor assist.
The other problem is my ISP just as useless i switch over 3 months ago and they no help. all they can do is port reset. ( Web Africa)
This all happened once telkom Upgraded the exchange and use contractors to set it up.

http://mybroadband.co.za/vb/showthread.php?t=816990

 

[SiR_BP]

@shankley, I'm in Lansdowne (CPT), we connected to the Handover Park exchange.

I'm usually reboot if the morning and evening when I get home from work to test it.

 

[Gareth323]

Thx for the Link. Now who can help me with this issue ?

 

[SiR_BP]

Managed to get through to Telkom this morning to follow-up on my call, the lady I spoke to confirmed that the she can see that the line is still down.

Now the wait for someone to actually come out and sort it out.

 

[Gareth323]

Phone them in the morning as they tend to close job without sorting the issue

 

[SiR_BP]

3 follow up calls with Telkom and get the same sad story. The call has been assigned to a technician and they will be in contact. So far, no phone call, nothing.

Did receive a SMS Saturday to say that our line was "re-tested" and no faults found but our ADSL is still dead in the water

 

[Drifter]

3 follow up calls with Telkom and get the same sad story. The call has been assigned to a technician and they will be in contact. So far, no phone call, nothing.

Did receive a SMS Saturday to say that our line was "re-tested" and no faults found but our ADSL is still dead in the water

Have you tried a different router?

 

[SiR_BP]

Have you tried a different router?

Yep I have, on one for the follow-up calls, the call center agent told me she can she the line is not syncing.

 

[neilronaldson]

We have subsequently cancelled with telkom, our telephone line stopped working end of jan - numourous ESCALATIONS - eventually a technician came out - but didnt put a toner on our cable - just looked in the neighbourhood in the trees, following the wires (oh and he was from KZN)...clearly telkom short staffed...

its still not working - so getting a wireless solution by 1st june - bye bye telkom - ons is nou gatvol - oh and they expect you to pay every month!!!

 

[SiR_BP]

So I finally manged to get decent feedback on my fault. Still not happy as my outage was caused by Telkom doing working in the area

Feedback: Due to no spare slots available on the dslam, due to a faulty card and port, they had to order new equipment, once arrived they will be able to finalize your repairs, no ETR as yet.

Now the wait until this is resolved

 

[Jola]

Same problem, phone works fine but no ADSL.

For almost two months now.

 

[SiR_BP]

Same problem, phone works fine but no ADSL.

For almost two months now.

We had the same issue last year, was sorted in a week or so.

My issue this time around, Telkom caused the issue this time after doing work in the area. I would have thought they would prioritize these faults seen that they caused it, they sent a SMS after the work was done for us to log a fault if we were affected by it.