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Question of the Day: Main reasons you wouldn't get an EV?
ADSL Line porting to which ISP ? (Thinking Axxess/Afrihost)
- Thread starter User4456
- Start date
MGRobinson
Senior Member
From what I've heard - Crystal Web 
My line is with Web Africa and I haven't had any issues. I rather deal with them than holding on the phone to Telkom for an hour.
My line is with Web Africa and I haven't had any issues. I rather deal with them than holding on the phone to Telkom for an hour.From what I've heard - Crystal Web
How has Web Africa dealt with line fault situations ?
sybertiger
Expert Member
good question,
maby i should also get my line with a another isp and maby they can try to short it out,or dont they do techinical/physical problems,do u still have to deal with that? or can they handle it
maby i should also get my line with a another isp and maby they can try to short it out,or dont they do techinical/physical problems,do u still have to deal with that? or can they handle it
well it would be nice if some of the guys floating around these forums would chime in. running a search in this forums doesn't always help
MGRobinson
Senior Member
When ever I have had a problem, I would report the fault via a support ticket from the Customer Zone and they would log a ticket with Telkom (20 min - 1 hour in my experience). I have also managed a friends account at Afrihost and when they have had a problem, I did the same thing on Afrihost's Client Zone and they have logged a ticket with Telkom (Usually within 30 minutes or so).
In my experience I would say either of them would do however I am not sure that Web Africa allows you to sign up for just the line. Try contacting Crystal Web on live chat from their website and asking them if they will keep your line for you. The benefit is their live chat is on 24h/day (except weekends where it's limited hours), and you can chat to them and they can tell you exactly what is going on with your line in real time. Web Africa and Afrihost are a little slow generally.
sybertiger
Expert Member
what management options do u have
port reset etc..
in that way what is better WA or AH,
port reset etc..
in that way what is better WA or AH,
Yeah thanks, I've also been chatting to the support at Crystal Web. I've heard good things about them, also when dealing with Telkom over line fault issues.
MGRobinson
Senior Member
You can reset your port and view line stats on both WA and AH, so no difference there. The other line management features have been taken away on both due to Telkom changing a few things.