MickeyD
RIP
Not any more...
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Question of the Day: What is your preferred computer operating system?
ADSL Line with Afrihost <-- terrible decision
- Thread starter znh
- Start date
Not any more...
So we are now 2 days later, no response from Afrihost. Pm was answered with a promise to get a response, but nothing happened...... yet.......if ever.
On their website it states "We deal with Telkom on your behalf for all DSL related issues" --> not true, they are worse than Telkom in that regard.
Logged my own ticket with Telkom.
My logs:
012 346 **** 105.210.49.104 73.9 KB 2015-03-20 10:23:07 2015-03-20 10:25:28
012 346 **** 105.210.19.211 104.8 KB 2015-03-20 10:19:06 2015-03-20 10:23:03
012 346 **** 105.210.20.126 104.3 KB 2015-03-20 10:17:03 2015-03-20 10:19:03
012 346 **** 105.210.19.211 123.6 MB 2015-03-20 07:48:22 2015-03-20 10:17:00
012 346 **** 105.210.19.211 98.3 MB 2015-03-20 06:23:42 2015-03-20 07:48:19
012 346 **** 105.210.144.9 33.1 MB 2015-03-20 05:43:28 2015-03-20 06:23:39
012 346 **** 105.210.118.51 597.9 KB 2015-03-19 21:15:31 2015-03-19 21:21:39
012 346 **** 105.210.118.3 28.5 KB 2015-03-19 21:13:43 2015-03-19 21:15:25
012 346 **** 105.210.118.3 23.8 MB 2015-03-19 20:30:15 2015-03-19 21:13:39
012 346 **** 105.210.118.3 140.1 KB 2015-03-19 20:25:48 2015-03-19 20:30:12
012 346 **** 105.210.137.239 168.4 KB 2015-03-19 20:19:02 2015-03-19 20:25:45
012 346 **** 105.210.137.239 11.0 MB 2015-03-19 19:21:05 2015-03-19 20:18:58
012 346 **** 105.210.137.239 87.2 MB 2015-03-19 19:11:01 2015-03-19 19:21:02
012 346 **** 105.237.110.39 26.2 MB 2015-03-19 19:01:23 2015-03-19 19:10:56
012 346 **** 105.210.122.183 61.3 MB 2015-03-19 18:37:21 2015-03-19 19:01:13
012 346 **** 105.210.20.58 380.5 KB 2015-03-19 18:32:33 2015-03-19 18:37:10
012 346 **** 105.210.20.58 1.1 MB 2015-03-19 18:22:46 2015-03-19 18:32:30
012 346 **** 105.210.50.136 7.1 KB 2015-03-19 17:34:46 2015-03-19 17:39:01
012 346 **** 105.210.49.67 11.9 KB 2015-03-19 17:31:01 2015-03-19 17:34:31
012 346 **** 105.210.97.167 167.7 KB 2015-03-19 17:23:17 2015-03-19 17:30:53
Every session is where the line loses sync.
It really is usually Telkom's fault. From you to the exchange is where a vast majority of problems occur, because the copper infrastructure is old, susceptible to weathering, and hardly ever upgraded. Your ISP gives you data access past your exchange -- any problems after hop 2 (exchange) are your ISP's fault. Telkom owns the copper, and is also in charge of maintaining it; your ISP is just paying them for the line and delivering your support ticket for you.
Sorry to hear
If AfriGenie did have any feedback from Telkom he would definitely have let you know. I think he escalated the fault for you last week. He's in a little later today - I'll gladly follow up and re-escalate if need me. Drop me a PM with the details
Just a heads up, it's a good idea to only have one fault logged. If we have one logged and then you log one - chances are Telkom will close both for duplicated tickets. We're doing our best to get the line fixed for you, but please try and understand that in some cases our hands can become tied.
Sorry to hear
If AfriGenie did have any feedback from Telkom he would definitely have let you know. I think he escalated the fault for you last week. He's in a little later today - I'll gladly follow up and re-escalate if need me. Drop me a PM with the details
Just a heads up, it's a good idea to only have one fault logged. If we have one logged and then you log one - chances are Telkom will close both for duplicated tickets. We're doing our best to get the line fixed for you, but please try and understand that in some cases our hands can become tied.
Time to give some feedback, 1 month ADSL downtime. Line still losing sync every couple of minutes, sometimes it sounds like a blizzard, sometimes there is no dial tone. Currently ADSL router just reports Connecting->No Signal -> Connnecting -> No Signal.
2 Faults closed by telkom with no improvement. 1 currently open (logged by Afrihost)
1 Fault closed by Afrihost, 1 currently open (WSC #OXC-557-16234 and WSC #PEP-497-53131)
Afrihost logged a fault with Telkom as "No Authentication", clearly they do not understand the concept "Line losing sync".
At this stage I am considering cancelling my ADSL and going with a WISP, sorry afrihost but your service seems very similar to telkom. Empty promises. "I will look into it"
I have contacted TelkomZA, as a last attempt!
Last edited:
Thanks this is probably the first real feedback I am getting from Afrihost. This is helpful.
Previous responses were all generic copy-paste responses.