davemc
Executive Member
My neighbour has been a user of SAOL for quite a few years.
At about 10H00 on Monday this week, suddenly his ADSL based internet stopped working.
3 days later, after being told all kinds of absolute dribble, including being instructed to replace the ADSL router, getting Telkom to reset ports and check lines, his SAOL account still refused to log on.
I gave him my ADSL account login and password, and it worked fine. This little revelation completely put the blame back in SAOL's lap.
This morning he calls SAOL and tells them that it is definitely their fault.
SAOL discovers that his password (one letter) is too short, it must be at least 5 (I think) letter long.
Obviously they made some policy change somewhere along the line on Monday that made it impossible for him to log in with his too short password.
Now, for the last 3 days they have been sending him all over the place for a problem that THEY caused.
I think that a few months free internet access is in order.
Don't you?
At about 10H00 on Monday this week, suddenly his ADSL based internet stopped working.
3 days later, after being told all kinds of absolute dribble, including being instructed to replace the ADSL router, getting Telkom to reset ports and check lines, his SAOL account still refused to log on.
I gave him my ADSL account login and password, and it worked fine. This little revelation completely put the blame back in SAOL's lap.
This morning he calls SAOL and tells them that it is definitely their fault.
SAOL discovers that his password (one letter) is too short, it must be at least 5 (I think) letter long.
Obviously they made some policy change somewhere along the line on Monday that made it impossible for him to log in with his too short password.
Now, for the last 3 days they have been sending him all over the place for a problem that THEY caused.
I think that a few months free internet access is in order.
Don't you?
