ADSL out for 3 days now

[crysis]

Ever since we had a late payment on our telkom account, our ADSL has been down. We pay'd the account on monday (the 3rd), and they promised us our service would be restored within 1-2 hours. All our services have come back online except the ADSL.

Our line is syncing fine, but the internet wont connect. Whats even stranger is that while we were "cut off" the line was still syncing. Just unable to connect. Even using telkoms guest ADSL account.

Opened up a fault on tuesday, but still no progress. Any idea how I can get telkom to sort this out sooner? Im about to go to the nearest telkom office and burn it down with petrol.

 

[MickZA]

If there were people waiting for ports in your exchange you could be out of luck, your old port would have been snapped up when they cut off your voice line.

 

[Megalin]

Join the club - I have had intermittent service (drops every 3-5 mins) from late December. Still hasn't been fixed. Try the escalations route.

Best of luck. (I'll chip in a few bucks for petrol )

 

[crysis]

Voice line is fine though.

 

[Veex]

In a click of a button the line should be working. Tell them to restore asap

 

[AfricanTech]

Join the club - I have had intermittent service (drops every 3-5 mins) from late December. Still hasn't been fixed. Try the escalations route.

Best of luck. (I'll chip in a few bucks for petrol )

Voice line is fine though.

Have a look here.

Follow the rules especially Rule 10

http://mybroadband.co.za/vb/showthread.php/588175-Getting-to-know-your-Telkom-folks

 

[Megalin]

Thanks. Will give it a try in the morning

 

[AfricanTech]

Thanks. Will give it a try in the morning

Good luck - worked for me - got hold of my local guy via sms in the early afternoon, by the next morning tech was onsite and sorted.

You must have a reference number otherwise it's a non-starter

 

[kimimaro]

Dont think your internet was out because of paying late, i payed late for 2 month but was never disconnected.Those telkom idiots didn't want to cancel my debit order saying its mandatory, so i took my time paying.Now my debit order is cancelled lol.