ADSL outage

[Rinkhals]

I've had a new ADSL account installed for just over a week.

On Thursday it went down at around 4:45pm and I noticed it come up at around 10pm. I went back to using dial-up, but that, too, stopped working. I just kept dialling in, getting handshakes, almost connecting and then disconnecting.

If I was a cynic I would say that Telkom was trying to get me to use my dial-up account!

Then yesterday it went down in the morning and late last night it was still out. Just came on again this morning.

The dialup was okay, though, I could still get on.

But, why am I paying for a 'always-on' service if it's not always on?

 

[stoke]

Thing is - you can dial 10219 and insist on a refund for the offline times.

 

[Rinkhals]

Thanks. That is good to know

 

[MyDraadloos]

My DSL & phone service has been down since Saturday ........ just hate the fact that they make more money off me for having to phone them from my cell phone.

 

[MobileAllOver]

You can try to get a refund, but don't spend the money before you have it in your bank account... ;-)

They are not that willing to negotiate any paybacks