ADSL Problem

A

Archi3

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Morning all

I have been having a problem for the last 3 weeks or so. The problem is EVERY night between 8-10PM my DSL stops working, it syncs to the exchange, but doesnt connect to any of my ISP's. So i logged a call with Telskum, they said it was an exchange fault, and the techs are busy repairing it. the DSl will start working sometimes during the next day, and true as bob it'll stop at 8-10PM. I called Telskum this morning again asking WTF they are doing to fix it, and the tech says that they have fixed the problem...so i asked him to reset my line. he then saw that the exchange has still not been fixed. Is there any way i can get some1 to sort this out? i mean I'm paying for a 24/7 DSL service which is currently only running maybe 9 hours a day.

Anyone got suggestions or some help?

the exchange is in Constantia park PTA East.

ps: I know its not my line, as my friend is on the same exchange and experiences the same problem!

thx in advance for your help!

Archi3 :mad::mad:
 
I am on the same exchange and had the same problem. Reported it about 3 or 4 weeks ago and finally got an SMS yesterday (24/05/09) at about 11:00 to say the fault has been resolved. So hopefully it is fixed now. Have not been logged in since, so I can't say if mine is fixed or not.
 
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Well it hasnt been solved yet by the looks of it :( bastards! Well i hope to hear from them soon, and see what they say.
 
I have been having a problem now with my ADSL line repeatedly resynchronizing at intermittent times since the beginning of February 2009. After having logged the fault 8 times since then and it not being fixed, I sent an e-mail to the Telkom Fault Escalation centre ([email protected]) as well as to the Telkom CEO's office ([email protected]). I received phone calls from a PA to the CEO promising to take ownership of it until fixed to my satisfaction as well as a lady in the Customers Services centre promising me the same. They both gave me direct contact numbers to themselves.

Maybe you want to try the same if you don't have success?
 
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