Adsl Problems: Telkom cant figure out whats wrong, suggestions?

[b0nesZA]

Hi All

Apologies if this is in the wrong sub-forum.

Back History
Moved into a new place i bought in Sunninghill, within 5 days telkom had the adsl line in and i was up and running. 3 days later, after a sever thunderstorm my adsl line stopped syncing.

Telkom came two weeks later, telkom got the line to sync and the internet light was red. i naturally assumed that l/p was wrong.

What i have done
Swapped modems (4 tried in total), phoned telkom to reset ports, tried guest telkom account, checked my connection settings etc.

What telkom have done
3 different Telkom employees have attempted to solve the conundrum. they have moved/swapped my line at the interchanged, moved me to a different dslam. (this is what they told me).

The main telkom technician in my area actually told me yesterday that he was calling in the telkom super technician(some hybrid human/telkom employee/engineer/asian starcraft player) to come help him but only closer to end of the world cup he will be available. Has anyone got any idea's/suggestions etc? Its been a month and my plans to download the whole internet have been put on hold indefinitely. Alex( telkom technician in my area) is open to any suggestions i can provide him.

 

[MickZA]

So the Telkom guy can't connect with his laptop either?

 

[dD3]

within 5 days telkom had the adsl line in

Theres your problame.. lol.. Usually you wait months..

 

[MadMailMan]

Theres your problame.. lol.. Usually you wait months..

Sounds like Telkom made a mistake and connected you too early and now they are fixing their mistake.

On the more helpful side I haven't a clue. Sorry!

 

[mbvdl]

I don't know much about how the connections work, but I don't think it's possible to move you to another DSLAM is it? how the hell?
ANyway... I had both my previous installs done within 7 days, so whats the problem with 5

 

[Diesal]

What telkom have done
3 different Telkom employees have attempted to solve the conundrum. they have moved/swapped my line at the interchanged, moved me to a different dslam. (this is what they told me).

The main telkom technician in my area actually told me yesterday that he was calling in the telkom super technician(some hybrid human/telkom employee/engineer/asian starcraft player) to come help him but only closer to end of the world cup he will be available. Has anyone got any idea's/suggestions etc? Its been a month and my plans to download the whole internet have been put on hold indefinitely. Alex( telkom technician in my area) is open to any suggestions i can provide him.

mkay so it syncs but doesn't connect to the ISP?
It could possibly be a DSLAM fault, that would bring in to question, whether they actually moved you to a different exchange.

Do any of you neighbors have issues with their ADSL?
On a side not I didn’t know Telkom had those.

 

[b0nesZA]

I have a dial tone, and the adsl does sync with 4 different modems. Just cant connect with any isp. Have tried Mweb/Telkom/Axxess etc.
Alex is going to try move my line one more time this afternoon. Also telkom super tech guy is coming through on Friday. hopefully have some feedback by this weekend.

 

[DeadCore]

i'm thinking they switched you to a line which is not configured with you ADSL,did you check if your phone number changed or anything?

 

[oober]

I have a dial tone, and the adsl does sync with 4 different modems. Just cant connect with any isp. Have tried Mweb/Telkom/Axxess etc.
Alex is going to try move my line one more time this afternoon. Also telkom super tech guy is coming through on Friday. hopefully have some feedback by this weekend.

I also had that problem gave up and when I moved to a new place with a new line the problem was solved... pathetic really.

 

[b0nesZA]

ok Telkom techie solved it, basically from what i understand the Adsl ports at the dslam were corrupted/damaged in the lightning storm. Not sure what he did exactly but i now have a new phone number, hopefully this line lasts more that 3 days

 

[StoneCold]

The main telkom technician in my area actually told me yesterday that he was calling in the telkom super technician(some hybrid human/telkom employee/engineer/asian starcraft player)

I LOL'd.