Having seen quite a few posts and rants regarding TELKOM ignoring the ADSL Regulations that were published by ICASA during 2006, I decided to phoned ICASA.
My questions:
1. Are the Regulations from 2006 LAW, or merely guidelines
2. If they are law, may I lay charges against TELKOM at the SA Police Services(SAPS)?
3. If not, how do I address TELKOM ignoring these rules?
Ok, the answers:
1. The ADSL Regulations are law, and not merely guideline.
To strengthen the above statement (for me), you can download the regulations from the ICASA website, which will state as follows on the title page :
Government Gazette
REPUBLIC OF SOUTH AFRICA
REPUBLIEK VAN SUID-AFRIKA
17 August No. 29141
Vol. 494 Pretoria, Augustus 2006
In other words, the regulations where promulgated.
2. All telecomms related complaints are handled by ICASA, and SAPS will not take down your charge (surprise?)
3. You can write an email to ICASA stating your complaint, or alternatively write them a snailmail letter, or a fax. I have the email addresses of two people to contact, but not sure whether to publish these or not, as the guy was actually quite helpful, and seemed well informed regarding the ADSL regulations.
ICASA's telephone number is: +27 (11) 321-8200, and their fax number is +27 (11) 444-1919 (cut from http://www.icasa.org.za/Contactus.aspx?Page=34
So, instead of complaining amongst ourselves, lets play the game by the rules (Even though we think they suck, but throwing tantrums about the game and rules will not help much, just ask the parents of any 3 year old
I'm sure we can link this in with the TAG campaign(s)
My questions:
1. Are the Regulations from 2006 LAW, or merely guidelines
2. If they are law, may I lay charges against TELKOM at the SA Police Services(SAPS)?
3. If not, how do I address TELKOM ignoring these rules?
Ok, the answers:
1. The ADSL Regulations are law, and not merely guideline.
To strengthen the above statement (for me), you can download the regulations from the ICASA website, which will state as follows on the title page :
Government Gazette
REPUBLIC OF SOUTH AFRICA
REPUBLIEK VAN SUID-AFRIKA
17 August No. 29141
Vol. 494 Pretoria, Augustus 2006
In other words, the regulations where promulgated.
2. All telecomms related complaints are handled by ICASA, and SAPS will not take down your charge (surprise?)
3. You can write an email to ICASA stating your complaint, or alternatively write them a snailmail letter, or a fax. I have the email addresses of two people to contact, but not sure whether to publish these or not, as the guy was actually quite helpful, and seemed well informed regarding the ADSL regulations.
ICASA's telephone number is: +27 (11) 321-8200, and their fax number is +27 (11) 444-1919 (cut from http://www.icasa.org.za/Contactus.aspx?Page=34
So, instead of complaining amongst ourselves, lets play the game by the rules (Even though we think they suck, but throwing tantrums about the game and rules will not help much, just ask the parents of any 3 year old
I'm sure we can link this in with the TAG campaign(s)
