ADSL sync Question - Why Telkom why

[lroachl]

I pick up the phone and asked to speak to God, alas he was not in. So I ended up talking to a Telkom adsl support lady.
Sadly she could not answer my questions, so I did the next best thing, got onto mybroadband and posted the question to thee demigods that troll these forum, bestowing knowledge to other humble minds.

My line rate is 6144kbps downstream and my attainable rate is 27568kbps downstream, telkom support lady says I can only get speeds up to 6144kbps dew to my exchange. Question.1 is shouldn't my attainable rate sync to what the exchange can provide and Question.2 then what is it that is limiting me to this 6144kbps speed, telkoms own software they use in house or can it be the exchanges hardware?
Question two is a bit vague, I was just wondering if there is any information out there that I might have missed, explaining what I'm looking at from a different point of view and yes I know telkom says minimum 640kbps, maximum 4096/10016kbps downstream.



Ow my word its my first Thread, hehe so long I have been lurking in the dark, watching the forumees do there thing

 

[dabean]

Question 1: No, it's a theoretical maximum based on your current sync speed, SNR and attenuation. The exchange has nothing to do with it and lots of routers don't even show it.

Question 2: The exchange hardware. I'm in pretty much the same situation, except that I get 10Mbps easily at home while at the office the max is 6Mbps (different exchanges).

Office:
Connection Speed 6141 kbps 631 kbps
Line Attenuation 8 db 1.5 db
Noise Margin 24 db 19 db

Home:
Connection Speed 10008 Kbps 1019 Kbps
Line Attenuation 30.3 dB 16.1 dB
Noise Margin 19.5 dB 11.4 dB

 

[lroachl]

Thanks Dabean for your insight, if only telkom could have a wish list like Amazon does. Allowing your to see what is needed to be upgraded in your area, crowd source contributions to those upgrades, some how making the process work a little faster.

Telkoms "Whish List" for your area:
"Huawei SmartAX MA5600" = $1....