ADSL Sync Rates with new MSAN's

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UnholyMunk

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Sorry if there has already been a thread about this...

I just spoke to a Telkom technician in my area, and he has confirmed that the new MSAN right outside my house is activated and ready to give me 40mb internet...

I just checked the sync rates on my router, and it all checks out, but while I was checking, I noticed that my line is now syncing at 8192 d/l and 512 u/l. I do have 10mb line rental with telkom, so I just wanted to check, with these new MSAN upgrades, should I be syncing at the full 10mb speeds, or still 8mb speeds? I thought I would be getting the max speed out of my line as I'm literally not even 15 meters away from the MSAN, and the MSAN can do 40mb... :confused:

Any help or advice is appreciated! :D
 
UnholyMunk said:
Sorry if there has already been a thread about this...

I just spoke to a Telkom technician in my area, and he has confirmed that the new MSAN right outside my house is activated and ready to give me 40mb internet...

I just checked the sync rates on my router, and it all checks out, but while I was checking, I noticed that my line is now syncing at 8192 d/l and 512 u/l. I do have 10mb line rental with telkom, so I just wanted to check, with these new MSAN upgrades, should I be syncing at the full 10mb speeds, or still 8mb speeds? I thought I would be getting the max speed out of my line as I'm literally not even 15 meters away from the MSAN, and the MSAN can do 40mb... :confused:

Any help or advice is appreciated! :D
Click to expand...

They must have made a mistake when initially installing your line and setting it to 8 meg, phone telkom and explain that you pay for a 10 meg but you are set to 8meg.

Ask to speak to a specialist or technician,just not the regular help desk personal.
 
Also check your router is set to ADSL2+ and not G.DMT

Post your line attenuation and SNR stats
 
Rickster said:
They must have made a mistake when initially installing your line and setting it to 8 meg, phone telkom and explain that you pay for a 10 meg but you are set to 8meg.

Ask to speak to a specialist or technician,just not the regular help desk personal.
Click to expand...

Lol, I try to avoid Telkom like the plague... do you happen to know a phone number, besides for 10210?
 
Rickster said:
They must have made a mistake when initially installing your line and setting it to 8 meg, phone telkom and explain that you pay for a 10 meg but you are set to 8meg.

Ask to speak to a specialist or technician,just not the regular help desk personal.
Click to expand...

Just call the call centre and ask them to put you on a 10mbps profile - its still at 8mb probably because you couldn't get your full 10mb before the MSAN and Telkom haven't changed you to 10mbps as its a manual process. It more or less instant you just need to reboot your router after the change.
 
Ry4n said:
Just call the call centre and ask them to put you on a 10mbps profile - its still at 8mb probably because you couldn't get your full 10mb before the MSAN and Telkom haven't changed you to 10mbps as its a manual process. It more or less instant you just need to reboot your router after the change.
Click to expand...
Nah, I think they do it on purpose.

I had a 10Mbps request for DSL on a 40Mbps MSAN, and they set my profile on 4/10. I got the lesser.
A five minute call to 10210 fixed this.
 
Ry4n said:
Just call the call centre and ask them to put you on a 10mbps profile - its still at 8mb probably because you couldn't get your full 10mb before the MSAN and Telkom haven't changed you to 10mbps as its a manual process. It more or less instant you just need to reboot your router after the change.
Click to expand...
^do this use the exact words "profile"
 
Thanks for the help guys! Just took the plunge and called Telkom, I just have to re-start my router when I get home... I will post results later ;)
 
nand said:
Nah, I think they do it on purpose.

I had a 10Mbps request for DSL on a 40Mbps MSAN, and they set my profile on 4/10. I got the lesser.
A five minute call to 10210 fixed this.
Click to expand...

Yes they do for good reason - because if you understand how DSL works then it makes sense. Would you rather have a slightly slower line or a unstable line? It also makes sense from a Telkom point of view less calls about faults. Most areas don't have MSAN still so there are still loads of 10mbps users that only get 6/7/8/9mbps attainable sync speeds. Some ISPs have Apps that allow you to change your sync speeds and reset ports without calling the call centre.

I do very much doubt that if you where on a 10mbps profile then Telkom installs a MSAN then decreases you to 8mbps or lower - that I doubt will happen on purpose.
 
Stats as promised:

Mode: ADSL_2plus
Traffic Type: ATM
Status: Up
Link Power State: L0

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1 dB): 110 124
Attenuation (0.1 dB): 75 41
Output Power (0.1 dBm): -225 123
Attainable Rate (Kbps): 21392 1209

Path 0 Path 1
Downstream Upstream Downstream Upstream
Rate (Kbps): 10239 1021 0 0

MSGc (# of bytes in overhead channel message): 75 16 0 0
B (# of bytes in Mux Data Frame): 254 31 0 0
M (# of Mux Data Frames in FEC Data Frame): 1 1 0 0
T (Mux Data Frames over sync bytes): 1 3 0 0
R (# of check bytes in FEC Data Frame): 0 0 0 0
S (ratio of FEC over PMD Data Frame length): 0.7937 0.9922 0.0 0.0
L (# of bits in PMD Data Frame): 2570 258 0 0
D (interleaver depth): 1 1 0 0
Delay (msec): 0.19 0.24 0.0 0.0
INP (DMT symbol): 0.0 0.0 0.0 0.0

Super Frames: 105953 104024 0 0
Super Frame Errors: 0 0 0 0
RS Words: 0 0 0 0
RS Correctable Errors: 0 0 0 0
RS Uncorrectable Errors: 0 0 0 0

HEC Errors: 0 0 0 0
OCD Errors: 0 0 0 0
LCD Errors: 0 0 0 0
Total Cells: 41135186 1341459722 0 0
Data Cells: 4279644 1190021477 0 0
Bit Errors: 0 2071 0 0

Total ES: 1 0
Total SES: 0 0
Total UAS: 32
 
Ja they had you on the wrong profile it seems.
 
Sinbad said:
Also check your router is set to ADSL2+ and not G.DMT

Post your line attenuation and SNR stats
Click to expand...

ADSL2+ is not required for 10meg, ADSL2+ is for speeds upto 24Meg, ADSL2 is the profile you want for 10meg not 2+.
 
Rickster said:
ADSL2+ is not required for 10meg, ADSL2+ is for speeds upto 24Meg, ADSL2 is the profile you want for 10meg not 2+.
Click to expand...

Telkom provides two ADSL modulations - G.DMT and 2+.
G.DMT is good for up to 8mbps.
2+ is used for higher speeds than that.
 
Sinbad said:
Telkom provides two ADSL modulations - G.DMT and 2+.
G.DMT is good for up to 8mbps.
2+ is used for higher speeds than that.
Click to expand...

is this in theory?....as I pay for a 10Mbps line, only get 6Mbps...rock solid connection on modulation 2+...if I ask for anything higher, I get a pretty crappy 8Mbps on G.DMT...no one at call centre level can explain to me, why 2+ modulation can not be retained if they bump up my speed.
 
yebocan said:
is this in theory?....as I pay for a 10Mbps line, only get 6Mbps...rock solid connection on modulation 2+...if I ask for anything higher, I get a pretty crappy 8Mbps on G.DMT...no one at call centre level can explain to me, why 2+ modulation can not be retained if they bump up my speed.
Click to expand...

Cos they're doing something wrong, I reckon.
 
yebocan said:
is this in theory?....as I pay for a 10Mbps line, only get 6Mbps...rock solid connection on modulation 2+...if I ask for anything higher, I get a pretty crappy 8Mbps on G.DMT...no one at call centre level can explain to me, why 2+ modulation can not be retained if they bump up my speed.
Click to expand...

Might be because syncing with ADSL2+ results in somewhat higher line attenuation compared to G.Dmt, at a given sync speed. In your case connecting using G.Dmt at 8Mbps is barely stable and might not be possible at 8Mbps using ADSL2+ because of high line attenuation.
 
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