ADSL & Telephone line at same time - Problem

B

bb_matt

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I've moved out of my work office to my home office and finally need to use my home landline, only to find there's a big problem.

The techie that installed my line put a double box in there + there's the little round filter jobbies, so I figured using the phone at the same time as my modem wouldn't be a problem.

I figured wrong.

On plugging my phone into the jack plug and picking it up, my ADSL line no longer works.

If I put the receiver down it comes "back to life" after a few seconds.

Anyone know how to fix this, or better still, can anyone with a recent installation with a phone that works open up their connector box and take a photo of how it's wired up ?

I feel sure that the techie didn't wire it properly, partially because after he left, the cable he stuck along my wall fell off and so did the box because he did a quick and nasty job it seems !
 
Here's a photo of the wiring in the box :-

bb_adsl-connect.jpg


Here's a diagram :-

bb_adsl-diagram.gif
 
Thanks - if it's a big prob, don't worry - I don't want people yanking their boxes of the wall and all that, like I just did ! :D

I just fixed the damn thing onto the wall nice and solid before finding out this problem.

I'm going to see if shorter cables make any difference - the cable to my router is about 10metres !
 
Should not - Cable between my modem and PC is almost 20m (Too lazy to have it shortened) and it works perfectly.
 
Hmmm - wonder what the fsck it is ?

Must be a wiring problem inside that box, my knowledge of electronics pretty much begins and ends at wiring plugs and audio cables, so I have no idea what the larger doodah thingy is - the red round thing the wires are soldered too.

I presume the round blobs are micro filters.

Could it be my phone itself ?
 
I think your phone could be the problem and would be the easier to check. Just plug your line into an old modem and try dial up somewhere ie your cell if you dont have another phone
 
As long as ithe cable is cat5 you can go up to 100m have had one at 141 m with no degradation
 
Ahhh - it's the bloody phone !

Thanks billybobwoolmer !

That saves me a lot of bother, but means I need to get a new phone from somewhere without having to pay for it ...

hmm, eyes out old offices ... :D
 
No problem. At least now I dont have to take my box apart and end up stuffing it up.

Cheers

B
 
I'm pretty sure that red cyllinder thingy-ma-bob is a surge/lightning protector type thing. Stupid question, but did you put a filter on the line?
 
I think you don't have a POTS filter installed on the phone line...Did Telkom give you one on installation?
 
Filters

arf9999 said:
I think you don't have a POTS filter installed on the phone line...Did Telkom give you one on installation?
Click to expand...
I think your isp should have given you one since ADSL users can use the phone at the same time. It even works with dial-up!:)
or if you can't get one.
get a program
i fogot whats its called but if you google these words it should come up:" download to use phone at the same time while browsing the internet"
 
lilginduak I dont think that program is for what you have in mind , I think that was to put your internet on hold on analogue dial up while you made a call. Could be wrong though mind you.
 
Yeah your prbably right! But in in england we have cable aswell, the cable company that give cable t.v used the same analogue signal. maybe its works on cable uses not us ADSL users. people say.s.a is behind. thats not true!
England are ahead but we still have the old techonolgies like cable.
South african are lucky since whatever thell get from there isp's will always be compable:)
 
hey i just realised! we are compatable with you!
I noticed BB_matt's telephone socket is identical to our's:)
maybe there some link in the world afetr all:)
 
The connection definately has all the right doo-dahs in it, otherwise the modem wouldn't have worked at the same time as the ADSL.

The phone is from my old offices where we had a PABX installed and this phone came with the whole system, it's got some extra things on it like speaker phone, Flash, Tone, Pause and Mute so I reckon it probably draws too much power.

My brother has a bog standard old spare phone I'm going to try on the weekend.

Hey lilgindauk, there's a lot of things the same between the UK and South Africa :D
 
And england has a great diversity like s.a
We even drive on the left hand side like s.a, we even speak the same lang and the same voltage supply!
 
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