adsl telkom problems

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tashveer

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So just on friday I went to telkom and aSked for adsl at home, after some processes, bought a router and was told I would get an sms from telkom in a weeks time, I got an sms the very next day with email , email login, username (all 3 the same) and password, what next?? I've read somewhere that I need an adsl order number, how do I get this? And what do I do with the info in the sms? I've connected my router (its the HG532f) and WLAN LED, but when I try to connect with a device, no pages open, not even telkom pages by dephalt, any idea what to do from here? Tried calling the call center but its out of office hours at the moment and I really want to get this sorted out
 
You'll need to connect to your router either via cable or wireless, then connect to it via your browser by typing the IP address in the address bar ( probably 192.168.1.1 ). Login and then run through the internet setup to setup a new connection where you'll put in your username and Password.
 
KantSnyer said:
You'll need to connect to your router either via cable or wireless, then connect to it via your browser by typing the IP address in the address bar ( probably 192.168.1.1 ). Login and then run through the internet setup to setup a new connection where you'll put in your username and Password.
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Tired this, the test dsl sync has a X and test PPPoE connection also has X...... Could this have anything to do with me not having a wall socket thing? My cable thing comes from outside the pole to a little rectangle box and then to the house phone, I took out that cable from the phone and connected it to the splitter, does this have anything to do with it?
 
tashveer said:
Tired this, the test dsl sync has a X and test PPPoE connection also has X...... Could this have anything to do with me not having a wall socket thing? My cable thing comes from outside the pole to a little rectangle box and then to the house phone, I took out that cable from the phone and connected it to the splitter, does this have anything to do with it?
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O.o lol ya think?...you bought a router signed for the ISP but left out the most important thing, the physical line, the person who helped you at telkom did not mention that?
 
connect the router straight to your phone jack, no splitters and see if it is synching and if the internet led is on
 
tashveer said:
Noo, only power and WLAN come on
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that means that your line has not been converted to adsl as yet, the internet detail from the sms is the credentials you going to use after the adsl conversion has been done.In the meantime you can call Telkom or go to the shop and ask how far are they with your application.
 
How long will it take? And how will I know if its converted yet?
 
Lets us stat from the beginning.

(1) There are 2 very distinct elements to connecting to the Internet via ADSL. The first is the ADSL line connection, and the second is to sign up to an ISP.
(2) The ADSL line MUST be in place before anything else, tested and working. The best solution is to get this from Telkom as all ADSL lines are provided by Telkom regardless. It is also much easier if you currently have a working landline service to get this sorted out through Telkom. When you contact Telkom, you need to get the ADSL service added to your existing account. They will provide you with an order number and a reference number . The service will be activated, and you will get an SMS with the details you need as soon as the service is available. The ADSL router ( if connected to your line) should now synch with the ADSL service. If this does not happen, none of the other steps will work.

(3) Connect the ADSL modem to the line and the telephone via a line filter IF you want to be able to use the landline and the ADSL connection. The line connection should go to the power supply surge protection unit first, then to the ADSL modem. The second port on the surge protection box is then used to plug the line filter in and then the telephone plugs into that unit.
(4) Once all this is set up, Your PC must be plugged into one of the ports on the ADSL modem and then you follow the processes as detailed below. I advise you to get everything working with a straight forward Ethernet cable connection to your PC, BEFORE trying to use a wi-fi wireless connection. The added combination of trying to get wireless working while the basic service is not working can be very confusing if you do not know what has to be done.
(5) Once you know the ADSL connection is up and running and tests okay, only then can you proceed to the next step and set up the service with your chosen ISP

What ADSL modem do have? Make and model number will help others on the forum to assist you with the setups if you have problems.

PS: The manuals supplied with the Router are your friend not your enemy! Read the quick start guide and the manual! ALL the answers are there!
 
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daniellgr said:
Lets us stat from the beginning.

(1) there are 2 very distinct elements to connecting to the Internet via ADSL. The first is the ADSL line connection, and the second is to sign up to an ISP.
(2) The ADSL line MUST be in place before anything else, tested and working. The best solution is to get this from Telkom as all ADSL lines are provided by Telkom regardless. It is also much easier if you currently have a working landline service to get this sorted out through Telkom. When you contact Telkom. you need to get the ADSL service added to your existing account. They will provide you with an order number and a reference number . The service will be activated, and you will get an SMS with the details you need as soon as the service is available. the ADSL router ( if connected to your line) should now synch with the ADSL service. If this does not happen, none of the other steps will work.

(3) Connect the ADSL modem to the line via a line filter IF you want to be able to use the landline and the ADSL connection. The line connection should go to the power supply surge protection unit first, then to the ADSL modem. The second port on the surge protection box is then used to plug the line filter in and then the telephone plugs into that unit.
(4) once all this is set up, Your PC must be plugged into one of the ports on the ADSL modem and then you follow the processes as detailed below.
(5) Once you know the ADSL connection is up and running and tests okay, only then can you proceed to the next step and set up the service with your chosen ISP

What ADSL modem do have? Make and model number will help others on the forum to assist you with the setups if you have problems.
Click to expand...

How long will it take for an ADSL line to be added ?
 
since you applied for the service on Friday and sat and sun not being strictly business days, you may have to give Telkom some time to do the conversion as it must be done physically at the exchange, the will call you when it's done.
 
tashveer said:
How long will it take for an ADSL line to be added ?
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I cannot answer that! I got my ADSL service in 1989 and it was added so fast that by the time I got home from the Telkom shop it was already working. But then in those days one dealt with a human being face to face and not a nameless and faceless call centre person. We used to do things properly in those days!

BTW : The TOTAL number of faults I have had on my ADSL service in all those years is 5 of which 4 were due to road works and cable breaks.
 
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just to add, since you got an sms with your credentials your ISP portion of the application is done, what is left is the conversion which is handled by a section different to the ISP part of the Telkom hence their timeframes of doing things may not be strictly synchronised
 
Thanks so much guys, and I have a 605-rj11 cord conversion, this supports adsl right?
 
daniellgr said:
I cannot answer that! I got my ADSL service in 1989 and it was added so fast that by the time I got home from the Telkom shop it was already working. But then in those days one dealt with a human being face to face and not a nameless and faceless call centre person. We used to do things properly in those days!

BTW : The TOTAL number of faults I have had on my ADSL service in all those years is 5 of which 4 were due to road works and cable breaks.
Click to expand...

was ADSL already available in 1989?
 
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