Hi all,
I'm totally exasperated, and I hope some of you can help.
About a month ago, I get a call from Telkom telling me that I can take advantage of some opportunity where they will put me on a DO3 package, so my monthly subs (line+ISP) will stay the same, and my speed will go from 512 to 4096. Great, I say, sign me up.
I keep monitoring the line, 2 weeks go by, and nothing happens. I call 375375 and eventually get through to some person who first didn't know what I was talking about, then sort of understood and checked and told me that my exchange doesn't support 4096 (I live in Lonehill, Sandton, BTW). She said that she would put in a request to upgrade the cables (!!!) and that it will take about a week. At this point I must say that my attenuation has always been high (~57) but I have NEVER had problems on my 512 line, and decent speeds (~50kB/s on torrents).
I wait a week, I wait another week, and nothing happens. At that point I sent my wife to the TelkomDirect shop in Fourways to check things out, since I've always had better results with them than the phone support people. She spoke to a guy called Patrick, and he actually checked on the system and saw that the exchange (line) can support 4096, so he upped the speed.
Ever since then, my line has been borked. I manage to sync for a minute or two, never at 4096, sometimes just over 2048, sometimes over 3Mb, but the connection lasts for only a few minutes, then the sync light starts flashing and the process repeats.
I thought that the guy saw wrongly that the line can support 4096, so I went to TelkomDirect yesterday, asked him to show me on the system, at it does say that my line does support it.
What to do from here? As an aside, if my line moves up to 4096, does my account need to move up too? At the moment my username is something like [email protected] which leads me to believe that it is a specific 512 account.
I'd appreciate any suggestions you may have.
I'm totally exasperated, and I hope some of you can help.
About a month ago, I get a call from Telkom telling me that I can take advantage of some opportunity where they will put me on a DO3 package, so my monthly subs (line+ISP) will stay the same, and my speed will go from 512 to 4096. Great, I say, sign me up.
I keep monitoring the line, 2 weeks go by, and nothing happens. I call 375375 and eventually get through to some person who first didn't know what I was talking about, then sort of understood and checked and told me that my exchange doesn't support 4096 (I live in Lonehill, Sandton, BTW). She said that she would put in a request to upgrade the cables (!!!) and that it will take about a week. At this point I must say that my attenuation has always been high (~57) but I have NEVER had problems on my 512 line, and decent speeds (~50kB/s on torrents).
I wait a week, I wait another week, and nothing happens. At that point I sent my wife to the TelkomDirect shop in Fourways to check things out, since I've always had better results with them than the phone support people. She spoke to a guy called Patrick, and he actually checked on the system and saw that the exchange (line) can support 4096, so he upped the speed.
Ever since then, my line has been borked. I manage to sync for a minute or two, never at 4096, sometimes just over 2048, sometimes over 3Mb, but the connection lasts for only a few minutes, then the sync light starts flashing and the process repeats.
I thought that the guy saw wrongly that the line can support 4096, so I went to TelkomDirect yesterday, asked him to show me on the system, at it does say that my line does support it.
What to do from here? As an aside, if my line moves up to 4096, does my account need to move up too? At the moment my username is something like [email protected] which leads me to believe that it is a specific 512 account.
I'd appreciate any suggestions you may have.
