I have a few months left on my 24 months contract and recently switched to the MyWireless Flexi 1G option .I used to be on the MyWireless Classic 256 package until the 31st of January 2007.The flexi option became effective from today and yesterday I got my billing e-mail with the correct amount of R549.
However today I got another second billing e-mail with with an amount of R271 for what the invoice says :
Additional usage 01/12/2006 - 31/12/2006 U 238.53 , then plus 14% VAT comes up to R271.92
Now the thing is from 01/12/2006 to 31/12/2006 I was still on the MyWireless Classic package and am NOT suppose to be charged for going over the softcap of 20G.In fact my records from NetMeter show that my total usage for December was 19.991G.
I spoke to someone from Nowire and they called me back to say I was being charged because I had exceeded my 20G cap.I tried to explain to her that the contract clearly stated that the 20G cap was a softcap and there was no mention of charging those who went beyond.She said she had been told I had gone over by 8Gigs , and I mentioned that it doesn't make sense that I would be charged R238 for 8Gigs , because at Sentech 1M costs 1 rand , and therefore 8Gigs would cost R8192!
I then got a promise that she would try and sort it tomorrow.However the debit order is going off tonight!I was told that even if the debit order goes through, I would be re reimbursed.
Guys , what advice can you give me to deal with , if I get a negative answer tomorrow?
However today I got another second billing e-mail with with an amount of R271 for what the invoice says :
Additional usage 01/12/2006 - 31/12/2006 U 238.53 , then plus 14% VAT comes up to R271.92
Now the thing is from 01/12/2006 to 31/12/2006 I was still on the MyWireless Classic package and am NOT suppose to be charged for going over the softcap of 20G.In fact my records from NetMeter show that my total usage for December was 19.991G.
I spoke to someone from Nowire and they called me back to say I was being charged because I had exceeded my 20G cap.I tried to explain to her that the contract clearly stated that the 20G cap was a softcap and there was no mention of charging those who went beyond.She said she had been told I had gone over by 8Gigs , and I mentioned that it doesn't make sense that I would be charged R238 for 8Gigs , because at Sentech 1M costs 1 rand , and therefore 8Gigs would cost R8192!
I then got a promise that she would try and sort it tomorrow.However the debit order is going off tonight!I was told that even if the debit order goes through, I would be re reimbursed.
Guys , what advice can you give me to deal with , if I get a negative answer tomorrow?