Advice needed on laptop repair

[DarkStarMonday]

Greetings fellow gamers

With great sadness I come to you with my story, so Monday I took my asus gaming laptop into a local well known computer IT/Repair/Hardware sales company to have more ram and ssd added.

I literally had booked my laptop in, got the quote and gave the go ahead when I received a call from the technician tell me this..

He accidentally let the internals slip from the main case while taking it apart resulting in the LED cable which powers the red keyboard to snap completely from the motherboard and they cannot fix it... ( keyboard works fine, not the lights anymore )

OK so they re-assured me the internals were fine and so I still proceeded with the upgrade, went and paid the costs for this and collected the laptop then took it home and saw the keyboard bulging on the left side plus obviously the LED lights on the keyboard not working.

I now have contacted the head office and dropped it off at the same fools who broke / butchered it and told them send it to the big boss and they will take a look at it for me, my question I ask is there going to be anything they can do ? will I get my money back ? Yes I shouldn't of been such a nice person and though sh.t happens but really ? wtf was I thinking !!

Anyway any feedback would be fantastic

 

[WAslayer]

Should have never gone ahead with the upgrade and have them fix what they broke, verify laptop working as expected again and then continued with the upgrade..

 

[FaSMaN]

I dont think this is a clearcut case of it getting dropped and only the led cable getting damaged, this is more a case of the technician didnt know how to disassemble it properly and got a bit too excited, if its a ribbon cable they tear easily.

That aside if you can post some photos of the damage maybe we can help?

 

[DarkStarMonday]

I don't have photo's, the laptop was sent into the head office today for assessment.

If I could explain with my limited hardware knowledge - the cable / ribbon is connect via plug to the motherboard, they simply snapped that whole plastic bit off on the motherboard which has some plug for the ribbon / cable.

Problem is the keyboard for the asus gaming laptops are so dark that I can't even see the middle of keyboard for typing reference, it's simply crapola...

But I think the technician was not capable of working on this type of machine and I spent close to 4K on this ...

 

[FaSMaN]

I don't have photo's, the laptop was sent into the head office today for assessment.

If I could explain with my limited hardware knowledge - the cable / ribbon is connect via plug to the motherboard, they simply snapped that whole plastic bit off on the motherboard which has some plug for the ribbon / cable.

Problem is the keyboard for the asus gaming laptops are so dark that I can't even see the middle of keyboard for typing reference, it's simply crapola...

But I think the technician was not capable of working on this type of machine and I spent close to 4K on this ...

Ahh so its just the ribbon cable connector that broke off?

Those are fully repairable with a hot air station and some good flux, where are you situated?

 

[Jet-Fighter7700]

dont mean to be nasty here, but couldn't you have added Ram and an SSD yourself?
or are you somebody with 10 thumbs who has never held a screwdriver in your life?

usually most PC repair shops say "damage at your own risk"
think its going to be tough to fix, unless @FaSMaN has soldered those little plastic bits before.

 

[DarkStarMonday]

dont mean to be nasty here, but couldn't you have added Ram and an SSD yourself?
or are you somebody with 10 thumbs who has never held a screwdriver in your life?

usually most PC repair shops say "damage at your own risk"
think its going to be tough to fix, unless @FaSMaN has soldered those little plastic bits before.

Not with Asus gaming laptops, they are so compact and designed very difficult for DIY

Yes I have upgraded my laptops over the years but not the asus, you have to literally need to pull the whole thing apart to get to the ram slots, SSD is easy but not the ram

 

[DarkStarMonday]

Ahh so its just the ribbon cable connector that broke off?

Those are fully repairable with a hot air station and some good flux, where are you situated?

The whole connector some plastic around it came off, the technician said to me there is no way unless you put a whole new motherboard in ...

I think I will be getting a call next week saying ... sorry next time promise to get it right mmmkay ...

 

[FaSMaN]

dont mean to be nasty here, but couldn't you have added Ram and an SSD yourself?
or are you somebody with 10 thumbs who has never held a screwdriver in your life?

usually most PC repair shops say "damage at your own risk"
think its going to be tough to fix, unless @FaSMaN has soldered those little plastic bits before.

Ive repaired and replaced lots of them when I was doing console repairs, the PSP,Vita,DS all uses them and have a fairly dense component wise, laptops arent as dense.
The worse case scenario is if the "technician" ,managed to lift pads or traces even then its rebuildable.

The whole connector some plastic around it came off, the technician said to me there is no way unless you put a whole new motherboard in ...

Honestly thats definitely not true if its just the connector, even if its some traces, most of the computer repair places dont do component level repair, and just swap parts so of course that would be their goto response.

But let me know what they say worse case I can try and send you to some one that can help

Edit: If you can ask them if they took any photos? atleast when I did repair I took tons of fotos, during work, and from there I can tell you how bad it is.

 

[Jase]

What model ASUS do you have?

 

[SHL]

Greetings fellow gamers

With great sadness I come to you with my story, so Monday I took my asus gaming laptop into a local well known computer IT/Repair/Hardware sales company to have more ram and ssd added.

I literally had booked my laptop in, got the quote and gave the go ahead when I received a call from the technician tell me this..

He accidentally let the internals slip from the main case while taking it apart resulting in the LED cable which powers the red keyboard to snap completely from the motherboard and they cannot fix it... ( keyboard works fine, not the lights anymore )

OK so they re-assured me the internals were fine and so I still proceeded with the upgrade, went and paid the costs for this and collected the laptop then took it home and saw the keyboard bulging on the left side plus obviously the LED lights on the keyboard not working.

I now have contacted the head office and dropped it off at the same fools who broke / butchered it and told them send it to the big boss and they will take a look at it for me, my question I ask is there going to be anything they can do ? will I get my money back ? Yes I shouldn't of been such a nice person and though sh.t happens but really ? wtf was I thinking !!

Anyway any feedback would be fantastic

Your biggest mistake was still going ahead after they admitted damaging your laptop. You should have requested a brand new unit.

 

[DarkStarMonday]

Update: the laptop was fixed, and will collect it tomorrow

* Holding thumbs it doesn't need to go back again *

 

[Moto Guzzi]

Update: the laptop was fixed, and will collect it tomorrow

* Holding thumbs it doesn't need to go back again *

Good, so when you visit that branch again you see new faces.