Advice with Telkom ADSL monkeys

[marine1]

Hey guys need some advice.
I am paying for DSL fastest which can give speeds of UP to 4mb but I only ever get 2.5mb.
I know there is terrible noise on the line and my speeds when browsing are shocking. (I dont have tests on hand)
It is really terrible and have had Telkom out there many times but they are lazy bunch of monkeys who IMO just dont want to replace cables or fix the problem as it is too much work.
Any ideas who I can escalate this with?

Thanks guys

 

[ponder]

Hey guys need some advice.
I am paying for DSL fastest which can give speeds of UP to 4mb but I only ever get 2.5mb.
I know there is terrible noise on the line and my speeds when browsing are shocking. (I dont have tests on hand)
It is really terrible and have had Telkom out there many times but they are lazy bunch of monkeys who IMO just dont want to replace cables or fix the problem as it is too much work.
Any ideas who I can escalate this with?

Thanks guys

1. Do not log a fault for your ADSL with the ADSL section.
2. You say you have terrible noise, call 10212 and report it. Do not let them clear the fault until the noise is gone. Don't even mention ADSL.

 

[marine1]

Thanks man will do that.
Makes more sense I suppose, the ADSL dept. are brain dead

 

[ponder]

Makes more sense I suppose, the ADSL dept. are brain dead

You mention adsl line and then these try and make you reboot your router, redo your network settings, setup a PPoE dialer, check your service packs, firewall etc, etc, etc which has nothing to do with the actual problem. I think they work from a tick sheet

Oh, I forgot to mention you should check your ADSL pots filter if you do have any plugged in for phones/faxes etc. They can go faulty and cause line noise. Best is to disconnect all devices from the line and just plug the phone in (minus filter) to see if you still get noise. This way you can also tell the tech you have done all these steps to test.

 

[gregmcc]

You mention adsl line and then these try and make you reboot your router, redo your network settings, setup a PPoE dialer, check your service packs, firewall etc, etc, etc which has nothing to do with the actual problem. I think they work from a tick sheet

+100000

Don't forget they change your password too!

 

[Sting]

You mention adsl line and then these try and make you reboot your router, redo your network settings, setup a PPoE dialer, check your service packs, firewall etc, etc, etc which has nothing to do with the actual problem. I think they work from a tick sheet

If your line is noisy then this is good advice - do not say it is an ADSL fault. As soon as you say ADSL, the non-technical helpdesk agent works off a problem-solving tick list and you get nowhere.

By saying that the line is noisy while making calls, a techie will be dispatched and he/she will know that it is a physical fault somewhere from the jack to the MDF in the exchange.