XysteR
Active Member
Hi guys,
I wish I had checked here first before trying out Afrihost to see all the complaints. I can't even get my money back now because support is illiterate (or they ignore things in email on purpose). I signed up for a hosting package which had so many problems (see list below) and now I'm trying to get my money back and they're telling me it's a month to month service which they can't refund. Their website says 60 day money back on shared hosting and they are refusing to refund me. I'm so disappointed in Afrihost and I do know if it's worth it to pursue CPA or anything?
The problems I had were:
1. The email containing my login details contained incorrect details for CPanel, FTP, email, everything. I had to use the client zone to login
2. I was not given a free domain as promised on the site
3. My hosting/domain was not setup until after two calls to support!
4. The support team took a long time to respond, they were unhelpful (had to request multiple calls, the first one said everything was fine when it wasn’t), and they were rude (did not read my messages properly at all)
5. The hosting is very slow (my wordpress site takes forever to load, even on the backend)
6. The FTP details are wrong and I can't create any FTP accounts to login to FTP (so I don’t have FTP access at all – I’m cancelling so no point in loading another support request)
7. There is no history of my support tickets for me to see the progress and status
8. The client zone is slow, and often gives errors on all my browsers and connections
9. I had to raise a support ticket to enable SSL (no way to use let's encrypt SSL automatically, like Hetzner)
10. When trying to get a refund, support is completely obtuse and they cancelled the domain instead of the hosting (after saying so many times NOT TO)
Is Afrihost losing money and trying everything to just stay alive or what?
I wish I had checked here first before trying out Afrihost to see all the complaints. I can't even get my money back now because support is illiterate (or they ignore things in email on purpose). I signed up for a hosting package which had so many problems (see list below) and now I'm trying to get my money back and they're telling me it's a month to month service which they can't refund. Their website says 60 day money back on shared hosting and they are refusing to refund me. I'm so disappointed in Afrihost and I do know if it's worth it to pursue CPA or anything?
The problems I had were:
1. The email containing my login details contained incorrect details for CPanel, FTP, email, everything. I had to use the client zone to login
2. I was not given a free domain as promised on the site
3. My hosting/domain was not setup until after two calls to support!
4. The support team took a long time to respond, they were unhelpful (had to request multiple calls, the first one said everything was fine when it wasn’t), and they were rude (did not read my messages properly at all)
5. The hosting is very slow (my wordpress site takes forever to load, even on the backend)
6. The FTP details are wrong and I can't create any FTP accounts to login to FTP (so I don’t have FTP access at all – I’m cancelling so no point in loading another support request)
7. There is no history of my support tickets for me to see the progress and status
8. The client zone is slow, and often gives errors on all my browsers and connections
9. I had to raise a support ticket to enable SSL (no way to use let's encrypt SSL automatically, like Hetzner)
10. When trying to get a refund, support is completely obtuse and they cancelled the domain instead of the hosting (after saying so many times NOT TO)
Is Afrihost losing money and trying everything to just stay alive or what?
