Afrihost = AfriSCAM

S

sammya

Well-Known Member
Joined
Dec 23, 2009
Messages
222
Reaction score
6
Location
Pretoria
Dear Afrihost

Thanks for taking more than a full month to NOT resolve the fault that was reported.

Thanks for doing ABSOLUTELY NOTHING to resolve your automated screw-up billing fault!!!! :mad:

NO credit was applied for SERVICE NON DELIVERY. (no fibre service from 9 June until 19 June)
July bill is again overcharging for wrong service!!!

Your wonderfully useless automated f-up billing system charges for a 40Mbps line while my account as displayed on your site is a 10Mbps line.

Thank you :sick:

I trust a lot of people see this.
 
Just move with your wallet - problem solved.
When Afrihost no longer have customers, maybe then, they'll start to take notice!
 
sammya said:
Dear Afrihost

Thanks for taking more than a full month to NOT resolve the fault that was reported.

Thanks for doing ABSOLUTELY NOTHING to resolve your automated screw-up billing fault!!!! :mad:

NO credit was applied for SERVICE NON DELIVERY. (no fibre service from 9 June until 19 June)
July bill is again overcharging for wrong service!!!

Your wonderfully useless automated f-up billing system charges for a 40Mbps line while my account as displayed on your site is a 10Mbps line.

Thank you :sick:

I trust a lot of people see this.
Click to expand...

Que Afri* with:
- apology
- assurance you are the only client experiencing the issue
- acknowledgement they have added more support staff and this is a temporary issue that is already much better than before
- promises to sort this out for you as soon as you PM details
</template>
 
Thank you, Afrihost. :)

Afrihost has redeemed themselves to some degree.
An apology for the bad service was received and a more than required credit applied on my account.

I trust this unfortunate incident can help motivate a move to overall service improvement.
 
sammya said:
Thank you, Afrihost. :)

Afrihost has redeemed themselves to some degree.
An apology for the bad service was received and a more than required credit applied on my account.

I trust this unfortunate incident can help motivate a move to overall service improvement.
Click to expand...

ROFLMAO. I can't wait for the next issue to pop up, just so we can say we told you so.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X