Afrihost Airmobile eSIM does not work on iPhone SE 2020

[lkpat]

Just in case anyone else is trying to sign up for the eSim option, it does not work on iPhone SE 2020 despite the iPhone being eSim compatible.
I tried twice and have wasted a ton of time with Afrihost support. MTN issue or compatibility it seems, not Afrihost's fault.

 

[epah]

@backstreetboy You are the airmobile and Iphone SE Public relations consultant, please assist.

 

[lkpat]

@backstreetboy You are the airmobile and Iphone SE 2022 Public relations consultant, please assist.

FTFY

 

[backstreetboy]

Weird works great on the 2022 version.

 

[lkpat]

Weird works great on the 2022 version.

Thing is it goes fine, installs properly, no apparent setup issues, but try make a phone call and it's "your service has been suspended". Support says it's all fine MTN's side.

 

[backstreetboy]

Thing is it goes fine, installs properly, no apparent setup issues, but try make a phone call and it's "your service has been suspended". Support says it's all fine MTN's side.

Changed all 3 APN's?

 

[lkpat]

Changed all 3 APN's?

APN not required for voice calls, but yes, they were set up automagically when scanning the QR code and confirmed correct.

 

[epah]

Do other esims work?

 

[lkpat]

Do other esims work?

I've never tried.

 

[BBSA]

Why don't you post in the Afrihost support forum?

 

[backstreetboy]

Else move on over to https://megsapp.com/. Data doesn't expire and they should have esims later this year.

 

[lkpat]

Why don't you post in the Afrihost support forum?

It's not a problem Afrihost can fix, its an MTN issue. They cant fix it.

 

[Romeo_RX]

It's not a problem Afrihost can fix, it’s an MTN issue. They cant fix it.

But they can pressure MTN to fix it.

 

[lkpat]

But they can pressure MTN to fix it.

Been there done that? That's why I said MTN can't fix it.
This is not an overnight thing. It's been a problem since I signed up on 6 Feb. The Afrihost latest support ticket suggests cancelling and re-ordering physical sim.

Besides. Asking MTN to fix anything is like pulling teeth. Afrihost will know that better than us.

 

[k@vi]

Doesn't work on a Pixel 7a either. Was a colossal waste of time.

 

[lkpat]

Doesn't work on a Pixel 7a either. Was a colossal waste of time.

Wow, that's a surprise.
Though the fact that MTN can't get WiFi calling working, I suppose I shouldn't be surprised.

 

[neoprema]

Did you make sure Volte is on?

 

[lkpat]

Did you make sure Volte is on?

Why would VOLTE fix anything?
I should be able to make calls with mobile data on or off. I couldn't use the internet, couldn't make calls. Full signal strength...
The voice on the other end of the line when making calls wasn't "You forgot to turn on volte" it said "Your service has been suspended"... and MTN couldn't understand why.

 

[neoprema]

Why would VOLTE fix anything?
I should be able to make calls with mobile data on or off. I couldn't use the internet, couldn't make calls. Full signal strength...
The voice on the other end of the line when making calls wasn't "You forgot to turn on volte" it said "Your service has been suspended"... and MTN couldn't understand why.

Okay i must have missed the part about getting a message saying the line is suspended.

I said that because I recently bought a RAIN voice sim and it could not make calls, receive calls nor SMS. After some investigation i was told to enable Volte. I did, and it now works fine and can make calls, receive etc.

 

[lkpat]

Okay i must have missed the part about getting a message saying the line is suspended.

I said that because I recently bought a RAIN voice sim and it could not make calls, receive calls nor SMS. After some investigation i was told to enable Volte. I did, and it now works fine and can make calls, receive etc.

That's quite weird. I was under the impression providers didn't require LTE or other data channels to make calls.