lupedelupe
Well-Known Member
- Joined
- Dec 19, 2007
- Messages
- 222
- Reaction score
- 3
Out of the blue yesterday, while (unusually) working on my notebook I checked my business web site to see how it displayed on a smaller screen. What I found was an outdated version of the site.
It's hosted by Afrihost. We are all aware of their data centre issues during the recent past. During the first outtage, which I brought to their attention, I was told that "the code on my site is faulty and causing the server to crash.". I kid you not. I asked for it to be restored as a matter of priority and followed up later in the day (while it was STILL down) ... when I was told that they suffered a data centre issue and that their techs are working furiously to restore the problem.
Sadly this coincided perfectly with a pitch I made to a prospective client, a business with a potentially large work contract that was directed to view content on the web site.
Shortly after this I updated the contents of the site, and Afrihost once again suffered some form of outrage that affected several sites. I only know this because I tracked the events here in MyBroadband. When the server(s) was supposedly restored I checked that the site loaded, saw the launch page and moved along. Unbeknown to me the content behind the launch page was outdated – had obviously been restored from an older backup. And this stayed in place for several weeks. This cock-up too coincided with a VITAL period for the web site to be up and running and CRUCIALLY updated, yet it was not.
Communication does not appear to be Afrihost's strong point, and nobody thought it necessary to inform the affected clients (but they will tell me readily about useless services I do not need or asked for).
Folks, the way your conduct your business is dishonest, disingenuous and lacking in basic common courtesy.
Now picture me holding my flat hand just under my eyes. I'm out. Too many shortcomings. Too often.
I am not venting. Not slagging off Afrihost. Just reporting cold hard facts about my recent user experience with a company that once just got the job done. I can only hope that the info is useful to somebody (be it somebody at AH that gives a * or somebody here evaluating a service provider).
It's hosted by Afrihost. We are all aware of their data centre issues during the recent past. During the first outtage, which I brought to their attention, I was told that "the code on my site is faulty and causing the server to crash.". I kid you not. I asked for it to be restored as a matter of priority and followed up later in the day (while it was STILL down) ... when I was told that they suffered a data centre issue and that their techs are working furiously to restore the problem.
Sadly this coincided perfectly with a pitch I made to a prospective client, a business with a potentially large work contract that was directed to view content on the web site.
Shortly after this I updated the contents of the site, and Afrihost once again suffered some form of outrage that affected several sites. I only know this because I tracked the events here in MyBroadband. When the server(s) was supposedly restored I checked that the site loaded, saw the launch page and moved along. Unbeknown to me the content behind the launch page was outdated – had obviously been restored from an older backup. And this stayed in place for several weeks. This cock-up too coincided with a VITAL period for the web site to be up and running and CRUCIALLY updated, yet it was not.
Communication does not appear to be Afrihost's strong point, and nobody thought it necessary to inform the affected clients (but they will tell me readily about useless services I do not need or asked for).
Folks, the way your conduct your business is dishonest, disingenuous and lacking in basic common courtesy.
Now picture me holding my flat hand just under my eyes. I'm out. Too many shortcomings. Too often.
I am not venting. Not slagging off Afrihost. Just reporting cold hard facts about my recent user experience with a company that once just got the job done. I can only hope that the info is useful to somebody (be it somebody at AH that gives a * or somebody here evaluating a service provider).
