Hey Afrihost, how about removing this from your website?
For the past two weeks, my connection was been dropping during loadshedding. It usually drops about 1 hour in, and comes back up about 30-40 minutes later...often while still in loadshedding. The past two loadshedding slots, it drops minutes later, for also about 30-40 minutes. Is someone going to the POPs (or servers or towers as agents say) an flipping a switch?! Despite me having spent a considerable amount of money to keep my "tech" appliances/equipment and Internet connection powered up.
From past experience, I think your call center agents are equipped to assist with most problems, but in these cases, I think the approach of "ignore him until he accepts it and goes away" is taken. I am well aware that Vumatel is the problem, but I have no way of contacting them. For me, YOU are them. When I log a request, I specifically mention that they should refer to my previous ones which are now resolved, because it's exactly the same problem.
But no. Please sir send us photos of your router and ONT. Please sir traceroute Google. No man. I'm telling you, neighbours are affected as well (not necessarily on Afrihost), so look for a pattern of problems in the area. I KNOW I'm not the only one with problems.
Instead, you treat each request I log as a new different kind of problem! Last night was the first time that an agent told me that Vumatel has been experiencing problems in the area, yet it is not listed under network status, and this info is not relayed to me without me asking.
I have a simple request, PLEASE DETERMINE THE CAUSE OF THE ISSUE, AND PROVIDE ME WITH TIMELINES AS TO WHEN IT WILL BE REPAIRED. I need to schedule my work.
Damn, even that is impossible.
I wish OpenServe had presence here. If their service is as goo as colleagues in neighboring areas, I'd ASAP use the opportunity to dump Vumatel and while I'm at it, dump Afrihost in the hopes that another ISP will provide better communication.
For the past two weeks, my connection was been dropping during loadshedding. It usually drops about 1 hour in, and comes back up about 30-40 minutes later...often while still in loadshedding. The past two loadshedding slots, it drops minutes later, for also about 30-40 minutes. Is someone going to the POPs (or servers or towers as agents say) an flipping a switch?! Despite me having spent a considerable amount of money to keep my "tech" appliances/equipment and Internet connection powered up.
From past experience, I think your call center agents are equipped to assist with most problems, but in these cases, I think the approach of "ignore him until he accepts it and goes away" is taken. I am well aware that Vumatel is the problem, but I have no way of contacting them. For me, YOU are them. When I log a request, I specifically mention that they should refer to my previous ones which are now resolved, because it's exactly the same problem.
But no. Please sir send us photos of your router and ONT. Please sir traceroute Google. No man. I'm telling you, neighbours are affected as well (not necessarily on Afrihost), so look for a pattern of problems in the area. I KNOW I'm not the only one with problems.
Instead, you treat each request I log as a new different kind of problem! Last night was the first time that an agent told me that Vumatel has been experiencing problems in the area, yet it is not listed under network status, and this info is not relayed to me without me asking.
I have a simple request, PLEASE DETERMINE THE CAUSE OF THE ISSUE, AND PROVIDE ME WITH TIMELINES AS TO WHEN IT WILL BE REPAIRED. I need to schedule my work.
Damn, even that is impossible.
I wish OpenServe had presence here. If their service is as goo as colleagues in neighboring areas, I'd ASAP use the opportunity to dump Vumatel and while I'm at it, dump Afrihost in the hopes that another ISP will provide better communication.
