Afrihost another data booboo!!!!

E

ekkekan

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Afrihost this is not how it should be.

Friday morning @ 02h00 I got my notification that I had 2.47GB of my monthly allocation left.
Friday evening before midnight I checked and I had 0.9GB left.
Afrihost_001.jpg

What a surprise to find Saturday morning I had no data left and could not use any internet.

After topping up with 5GB my usage showed I have 5.7GB in total come Saturday evening. This implies I still had more than 0.7GB left when I was forced to top up and I got cut off.
Afrihost-002.jpg

Sunday evening 36 hours after I topped up Afrihost showed I had 5.3GB left. So even at this point I had some data left of my monthly allocation.
Afrihost-003.jpg

Afrihost is this the way of selling more top up data when there is still data left?????
 
I had the same argument with them but they just said 'don't use the app, use the website'. Even when I looked at the Websites I should have still had another 500MB to 700MB left. Didn't have time to argue, but if it happens again ill have to see if they are willing to sort it out
 
RedViking said:
I had the same argument with them but they just said 'don't use the app, use the website'. Even when I looked at the Websites I should have still had another 500MB to 700MB left. Didn't have time to argue, but if it happens again ill have to see if they are willing to sort it out
Click to expand...

I am only using the web page. Even when I spoke to support they could not explain where the 700MB went to prior to buying the 5GB top up.

After I bought it was back again.

What kind of support do Afrihost provide???
 
ekkekan said:
I am only using the web page. Even when I spoke to support they could not explain where the 700MB went to prior to buying the 5GB top up.

After I bought it was back again.

What kind of support do Afrihost provide???
Click to expand...

I don't have issues with their support and 99% they solve the issue, I think they have issue swith calculating data usage correctly and don't know how to solve the issue. Same with their mobile application.
 
Rain does the usage and capping and notification redirect,afri does the billing and attempts to pull the usage into their clientzone using what I assume are some badly parsed csv files
 
Slayeruser said:
Rather post your issue here https://mybroadband.co.za/vb/forumdisplay.php/296-Afrihost-Support-Forum

Afrihost reps do not read this thread.

In any case, I had the same issue with them, and that was regarding several gigs of data. All they said was there is/was a delay in the website updating actual usage from Rain.
Click to expand...

If it was an updating issue then how can you be cut and 3h later the data is back? Even after 36h I have not used my monthly data.

Thanks for the link to Afrihost reps.
 
Slayeruser said:
yes and no

Rain does the usage and capping. the notifications are (or we hope so) sent to the ISP. They in turn will notify you.
Have been a user since AUG last year, and got mails when 90% used. Too date not 1 stating I have used 100% and are capped :(
Click to expand...
I get notified up to 95% but have chosen to be notified at 100% as well.
 
If you are using Windows 10, make sure that the router is shown as a metered connection. Win 10 doesn't ask whether you want updates, it just downloads them. I lost 5gb of data in 45 minutes before I changed the settings. So, sometimes it's not the ISP....
 
ekkekan said:
Afrihost this is not how it should be.

Friday morning @ 02h00 I got my notification that I had 2.47GB of my monthly allocation left.
Friday evening before midnight I checked and I had 0.9GB left.
View attachment 494263

What a surprise to find Saturday morning I had no data left and could not use any internet.

After topping up with 5GB my usage showed I have 5.7GB in total come Saturday evening. This implies I still had more than 0.7GB left when I was forced to top up and I got cut off.
View attachment 494265

Sunday evening 36 hours after I topped up Afrihost showed I had 5.3GB left. So even at this point I had some data left of my monthly allocation.
View attachment 494267

Afrihost is this the way of selling more top up data when there is still data left?????
Click to expand...

This issue has been mentioned quite a few times in these forums and myself and the Team has mentioned that this is a known issue and we are doing out best to resolved this problem.

The Development Team have been struggling to get this right as there has been many unforeseen obstacles that have been hindering us moving forwards with this. In saying this, I can report that we have been making some progress and this should be an issue of the past very soon. I cannot give you an indication of when this will be as I personally don't have a date.

Thank you for your patience so far!
 
RedViking said:
I don't have issues with their support and 99% they solve the issue, I think they have issue swith calculating data usage correctly and don't know how to solve the issue. Same with their mobile application.
Click to expand...

We have been working on a fix and it should be solved very soon! :)
 
PsyWulf said:
Rain does the usage and capping and notification redirect,afri does the billing and attempts to pull the usage into their clientzone using what I assume are some badly parsed csv files
Click to expand...

I can assure that there is a lot more to this as the data usage logs sits with another party. In saying this, this shouldn't be an issue for very long. :)
 
ProvoZA said:
If you are using Windows 10, make sure that the router is shown as a metered connection. Win 10 doesn't ask whether you want updates, it just downloads them. I lost 5gb of data in 45 minutes before I changed the settings. So, sometimes it's not the ISP....
Click to expand...

The problem is not with data being used. It is about the monthly data being used up and after topping up it shows the top up plus some data that was not used yet one is cut off. That is the reason why 36 hours after a top up there was 300MB left of the monthly data.
 
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