Afrihost - AWS - Cape Town - Slow Ping

[Death-Angel-ZA]

Any Afrihost rep able to check if there is slow ping to cape town aws servers, particularly ec2.af-south-1.amazonaws.com. I am in Cape Town and I get average 20 ping to that server. I have checked absolutely everything and eventually found 20 ms ping with pingplotter. I am in Cape Town on a 150/150 octotel line. No ping issues to any other servers. Google.com gives me 20ms. Anyone with any insight?

 

[Cage Rattler]

Every now and again timing out to that address .. also Octotel and Axxess.

 

[Death-Angel-ZA]

Every now and again timing out to that address .. also Octotel and Axxess.

Thanks I will get timed out but with pingplotter evaluation version i get 20ms +. It is an epic games server adding 20 ping to my gameplay and i just can't understand if its just me?

 

[Jason-ZA]

Post a screenshot of the pingplotter trace if possible.

 

[WAslayer]

It's definitely afrihost (most likely) or Octotel.. this is from CPT over CISP/Vuma from my phone, so over WiFi:

 

[SauRoNZA]

Thanks I will get timed out but with pingplotter evaluation version i get 20ms +. It is an epic games server adding 20 ping to my gameplay and i just can't understand if its just me?

If you are seeing timeouts with normal pings then it’s likely because it’s intentionally camouflaged and had ICMP turned off.

Which means the Pingplotter results would be scewed as it would only report on parts of the trace it does get a response from.

Would be better if you had the actual server end point address and not just the instance on AWS where it lives.

Also a good chance you are hitting a load balancer in front of it which also makes it messy with ping plotter.

On Afrihost with a direct ping to the EC2 instance address I get 2.75ms average over an Openserve link.

 

[SauRoNZA]

Every now and again timing out to that address .. also Octotel and Axxess.

It’s serving hundreds if not thousands of instances and likely giving you an open IP in a round robin fashion when it feels like that.

The timeouts you see would be when it’s something hosted there with ICMP turned off, not an indication of an actual fault but by design.

 

[Death-Angel-ZA]

This is the story so far. Yeah i can't ping it via CDM, so ICMP must be turned off. Thanks for all the replies and help. If anything looks off shout otherwise I will take it that I am being pedantic!

 

[Death-Angel-ZA]

Post a screenshot of the pingplotter trace if possible.

 

[SauRoNZA]

View attachment 1808241

This is the story so far. Yeah i can't ping it via CDM, so ICMP must be turned off. Thanks for all the replies and help. If anything looks off shout otherwise I will take it that I am being pedantic!

So that isn’t your game server.

Your game server just lives on that infrastructure somewhere and therefore pinging this is almost entirely useless as a means of troubleshooting since you’ll reach something different everytime you ping it.

The latency will change depending on what’s behind that and what it’s doing exactly.

What you need is the FQDN of the actual server or IP address for it.

Also not sure where you got 20ms from, your latency is constantly below 7ms.

 

[Death-Angel-ZA]

So that isn’t your game server.

Your game server just lives on that infrastructure somewhere and therefore pinging this is almost entirely useless as a means of troubleshooting since you’ll reach something different everytime you ping it.

The latency will change depending on what’s behind that and what it’s doing exactly.

What you need is the FQDN of the actual server or IP address for it.

Also not sure where you got 20ms from, your latency is constantly below 7ms.

Thanks a stack is that not ec2.af-south-1.amazonaws.com?

 

[WAslayer]

Thanks a stack is that not ec2.af-south-1.amazonaws.com?

It is, but the point is that your results show an average latency of 2.7ms, not anything near the 20ms you claimed initially..

 

[cavedog]

It is, but the point is that your results show an average latency of 2.7ms, not anything near the 20ms you claimed initially..

Maybe the server is actually hosted in JHB.

 

[Death-Angel-ZA]

It is, but the point is that your results show an average latency of 2.7ms, not anything near the 20ms you claimed initially..

I was looking at average on hop 5 which is the first time it gets to the amamzon server.

 

[WAslayer]

I was looking at average on hop 5 which is the first time it gets to the amamzon server.

It doesn't work like that, you can't look at individual hops along the way.. what matters is the round trip time to the destination and in your case that's 2.7ms average..

 

[SauRoNZA]

Thanks a stack is that not ec2.af-south-1.amazonaws.com?

EC2 = Elastic Compute.

It’s the service offered by AWS in this region and points to thousands of servers.

Your game server is likely hosted there yes, but not directly on that FQDN.

 

[Death-Angel-ZA]

EC2 = Elastic Compute.

It’s the service offered by AWS in this region and points to thousands of servers.

Your game server is likely hosted there yes, but not directly on that FQDN.

Thanks a stack for your assistance!

 

[Death-Angel-ZA]

It doesn't work like that, you can't look at individual hops along the way.. what matters is the round trip time to the destination and in your case that's 2.7ms average..

Thanks for your patience, complete noob over here!