Afrihost Billing is 'special'

Compton_effect

Compton_effect

Honorary Master
Joined
Sep 7, 2006
Messages
12,287
Reaction score
1,102
Location
Outer arm - Milky Way/Sagittarius Cluster
I have a Afrihost Mobile 500 package. R58 a month, for a broadband connection that works without issues. Worth it for the few times I use it a month.
A few months ago I had to change my billing details. No problem there.
Now all of a sudden I receive a very snarky Suspension of Service email from them for a outstanding amount of R58.
The reason for the non-payment? Incorrect account details.

So I log into ClientZone to see what the issue is, only to find that my billing details has reverted to the old account, that was changed in October last year.

Now all of a sudden their system reverts to historical data?
No offence Afrihost. But don't make your problem my problem.
I hear good things about Axxes and that mobile offer of theirs...
 
Compton_effect said:
I have a Afrihost Mobile 500 package. R58 a month, for a broadband connection that works without issues. Worth it for the few times I use it a month.
A few months ago I had to change my billing details. No problem there.
Now all of a sudden I receive a very snarky Suspension of Service email from them for a outstanding amount of R58.
The reason for the non-payment? Incorrect account details.

So I log into ClientZone to see what the issue is, only to find that my billing details has reverted to the old account, that was changed in October last year.

Now all of a sudden their system reverts to historical data?
No offence Afrihost. But don't make your problem my problem.
I hear good things about Axxes and that mobile offer of theirs...
Click to expand...

That should definitely not have occurred, at no point should I system revert your payment details unless you have specifically requested it.

Would it be possible for you to send me a PM with your Afrihost Account Number or Username so that I can look into this and see why this happened.
 
Last edited:
Talking about Afrihost billing, does anyone else have their Afrihost services split up into seperate invoices at random intervals? For example, I currently have 3 mobile sims, 1 cloud server and 1 ADSL account with Afrihost. Some months I get 1 consolidated invoice from Afrihost, and other months I get 3 separate invoices, and other months I get 2 invoices. It's very annoying. Afrihost, can you explain?
 
On the issue of billing- I made a late payment for an OOB figure I had used a month ago. Afrihost gladly accepted my payment, yet are still trying to debit me the previously unpaid amount plus my usual invoice amount. Not cool.
 
deweyzeph said:
Talking about Afrihost billing, does anyone else have their Afrihost services split up into seperate invoices at random intervals? For example, I currently have 3 mobile sims, 1 cloud server and 1 ADSL account with Afrihost. Some months I get 1 consolidated invoice from Afrihost, and other months I get 3 separate invoices, and other months I get 2 invoices. It's very annoying. Afrihost, can you explain?
Click to expand...

That's very weird, it should at least be uniform. From what I understand, if all of these services are listed under one account the invoice will be consolidated. Have you queried this with our Accounts team?
 
Maverick Jester said:
On the issue of billing- I made a late payment for an OOB figure I had used a month ago. Afrihost gladly accepted my payment, yet are still trying to debit me the previously unpaid amount plus my usual invoice amount. Not cool.
Click to expand...

Sorry about that :( How did you process the late payment? If it was done via ClientZone it should have been allocated automatically.
 
AfriGuy said:
That's very weird, it should at least be uniform. From what I understand, if all of these services are listed under one account the invoice will be consolidated. Have you queried this with our Accounts team?
Click to expand...

No, not yet, haven't had the energy! It's not that big a deal because it doesn't really make a difference either way, just annoying to have to enter 3 separate invoices into my accounting system each month. What's interesting is that only 1 credit card payment comes off my credit card account though, so at least the payment itself is consolidated.
 
AfriGuy said:
Sorry about that :( How did you process the late payment? If it was done via ClientZone it should have been allocated automatically.
Click to expand...

That's the weird thing- I made payment via ClientZone, was sent an invoice for the correct monthly subscription amount, yet the combined amounts were debited (but reversed) from my account. How would I go about solving this? Can I make a manual payment for the subscription amount? I worry that if I do, the system won't pick it up either.
 
deweyzeph said:
No, not yet, haven't had the energy! It's not that big a deal because it doesn't really make a difference either way, just annoying to have to enter 3 separate invoices into my accounting system each month. What's interesting is that only 1 credit card payment comes off my credit card account though, so at least the payment itself is consolidated.
Click to expand...

Yeah I can agree with that! When you have a minute, drop our Accounts team a mail and they can check things out :)
 
Maverick Jester said:
That's the weird thing- I made payment via ClientZone, was sent an invoice for the correct monthly subscription amount, yet the combined amounts were debited (but reversed) from my account. How would I go about solving this? Can I make a manual payment for the subscription amount? I worry that if I do, the system won't pick it up either.
Click to expand...

Hhhmm, drop me a PM with your info - I'll follow this up on where the funds have gone.
 
I've been experiencing the same problem all of Saturday night. I ended up double paying Afrihost and they still cut me off by referencing old payment info (which I tried to delete in the week but their buggy site won't allow it). I particularly enjoyed the snarky tone of the emails I received -

"Please note that repeated failed payments in the future will result in escalating Reconnection Fees and we will be unfortunately forced to terminate all services.

We've made it as easy as possible for you to settle your account:"

Really Afrihost? Easy? Its your mess and I get talked to like I'm an ass. Also... I didnt realize that 24hr support also actually means 'somewhere within 24hrs' ...how very ignorant of me

Those guys have just been a bunch of problems to me this whole week, as well as putting me in an embarrassing situation when they bungled a line migration I had recommended to a friend. Thus we learn. Time to exercise some capitalism.
 
Last edited:
frxnlab said:
I've been experiencing the same problem all of Saturday night. I ended up double paying Afrihost and they still cut me off by referencing old payment info (which I tried to delete in the week but their buggy site won't allow it). I particularly enjoyed the snarky tone of the emails I received -

"Please note that repeated failed payments in the future will result in escalating Reconnection Fees and we will be unfortunately forced to terminate all services.

We've made it as easy as possible for you to settle your account:"

Really Afrihost? Easy? Its your mess and I get talked to like I'm an ass. Also... I didnt realize that 24hr support also actually means 'somewhere within 24hrs' ...how very ignorant of me

Those guys have just been a bunch of problems to me this whole week, as well as putting me in an embarrassing situation when they bungled a line migration I had recommended to a friend. Thus we learn. Time to exercise some capitalism.
Click to expand...

:(

That is definitely disappointing to hear! If there was an error on our side I definitely want to investigate this for you, would you mind sending me a PrM with your details so that I can follow-up on this for you.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X