AFRIHOST Billing

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zadbnguy

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I was shocked to see this, this evening when I want I wanted to top up my account. Now i know and have come to accept a par for the course in roll over but having to see such stats, disgusts me. They will loose me sooner than expected and my account shows heavy loyalty too.

2.375 GB overused ???? Have a screen shot to prove it. This is absurd, best someone PM and sort this out, because I am certainly not phoning them at this hour !!!!
 
What exactly is your problem? Have you been over billed or is there a problem with usage?

Could you please provide more background information- what exactly your problem is and what package you have etc
 
apparently he/she/it used more than was allocated in december and now is crying wolf over it. however it is common decency to first try and resolve the matter with your provider before going all apes*** over it on a public forum where the complainant believes that the provider should have jedi senses and just know something is amiss. it is also believed that the provider isn't human and wouldn't accommodate any grievances by supposedly just being there only to rippoff.
 
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zadbnguy said:
2.375 GB overused ???? Have a screen shot to prove it. This is absurd, best someone PM and sort this out, because I am certainly not phoning them at this hour !!!!
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It's funny how people more and more use MyBroadband as their ISP support forum.

thanks for the laugh! :D
 
Yeah, I am in agreement that the first post is just pathetic.

More and more people are just using this forum to vent their frustrations before even trying to resolve the issue with the provider. Seriously what is posting something as vague as that, after 12 at night, really going to solve. This is not an Afrihost forum. Does the OP expect an employee to be actively scanning these forums at all hours for posts like this?

Further to that is you are going to vent at least provide enough detail so that we can see whether your anger is valid or whether you are just having a fanny wobble for no reason!
 
Lol, fortunately problems often are sorted with certain ISPs on this forum but rather use all the logical (easier) avenues first!
 
Kaufies said:
Lol, fortunately problems often are sorted with certain ISPs on this forum but rather use all the logical (easier) avenues first!
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I had submitted a support ticket and only received a reply at lunch time today saying they will look into it.
 
2:05 pm today my account is finally locked, no explanation sent to me as to why afrihost's system was at fault. No problem I switch to my other account which I have unused cap and cannot even access the internet with that. I have no problem with paying for excessive usage, I do it every month, buying in patches so I can monitor. it. Now there are those who breath fire if you critique afrihost, but welcome slander of telkom. A faulty system, is a faulty system! And fault tickets are normally system generated, so no excuse on the delay for that either. This wouldn't be tolerated overseas, or can we only moan over pitiful telkom.
 
zadbnguy said:
2:05 pm today my account is finally locked, no explanation sent to me as to why afrihost's system was at fault. No problem I switch to my other account which I have unused cap and cannot even access the internet with that. I have no problem with paying for excessive usage, I do it every month, buying in patches so I can monitor. it. Now there are those who breath fire if you critique afrihost, but welcome slander of telkom. A faulty system, is a faulty system! And fault tickets are normally system generated, so no excuse on the delay for that either. This wouldn't be tolerated overseas, or can we only moan over pitiful telkom.
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arn't you the zaportal supporter ?

anyways bit on topic now. i guess no one phoned you back then. did you retry phoning them to see whats up ?

as to the "not be tolerated overseas" even if you search the forum here you will see that most popular isp's had their system, billing and support issues. in some cases the client had to help themselves getting helped and i for one had to do it a few times with a certain isp. even though i felt the same way. you might even find my thread about customer service levels and so on.

still when i was in support center if you didn't return the call at all in 8 hours you got a written warning. not to mention you had to had some sort of followup within a hour. sad though that was in 2000 and i suppose isn't the norm now for most call centers.

however. in all cases my experiences was very good with afrihost.
 
zadbnguy said:
2:05 pm today my account is finally locked, no explanation sent to me as to why afrihost's system was at fault. No problem I switch to my other account which I have unused cap and cannot even access the internet with that. I have no problem with paying for excessive usage, I do it every month, buying in patches so I can monitor. it. Now there are those who breath fire if you critique afrihost, but welcome slander of telkom. A faulty system, is a faulty system! And fault tickets are normally system generated, so no excuse on the delay for that either. This wouldn't be tolerated overseas, or can we only moan over pitiful telkom.
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So you went over your cap and they charged you for it, how about some background info on why you breathing fire this time?


Go live overseas, forget about the grass being greener, it's probably not even green there!!!

I worked support for a UK ISP for 2 years, turnaround time on emails was 24 hours, call backs from actual phone calls was 2 hours.


From your posts I doubt you even gave your ISP a call to sort out the problem, try it next time, might find a sweet, helpful voice on the other end and no need to moan on a public forum!!
 
Maybe it is just me, but I still do not really know what the OP is trying to say. Yes I gather some problems with support etc, but I do wish he had made it clear from the word go.

A phone call does go a long way for sure and in most cases solves problems.
 
Rants and raving appreciated and ignored. There was more to this issue, than what I had expressed. I did not feel the need to go fully in depth n this forum. seeing the responses from you lot in hind sight shows why. With the reasoning that I got back from afrihost not reflecting the real reason for my frustrations which I had expressed to them. I a have asked that my views and reasoning be sent to someone higher than tech support who has hopefully more tact than you lot.
 
zadbnguy said:
Rants and raving appreciated and ignored. There was more to this issue, than what I had expressed. I did not feel the need to go fully in depth n this forum. seeing the responses from you lot in hind sight shows why. With the reasoning that I got back from afrihost not reflecting the real reason for my frustrations which I had expressed to them. I a have asked that my views and reasoning be sent to someone higher than tech support who has hopefully more tact than you lot.
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not being a ****, but read what you are going to post before you post it helps other people understand your written english better ;)
 
Fulton17 said:
Maybe it is just me, but I still do not really know what the OP is trying to say. Yes I gather some problems with support etc, but I do wish he had made it clear from the word go.

A phone call does go a long way for sure and in most cases solves problems.
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Indeed a phone call does. Your first comment being the more apt to trying to show some hindsight. Those who have posted comments can take that into account.
 
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