Afrihost CAPPED ADSL Feedback (MTN)

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AfriGenie said:
I am glad you have seen an improvement on your connection, we are still keeping an eye on things to make sure they remain so.

Gian definitely never intended Plus+ to be an added string or complication, there will be additional communications over the coming days where Gian will try to engage with you guys to try to understand the reaction that Plus+ has gotten. The concerns you guys are raising are not unique, and it is definitely something that is being considered.
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Has this happened because you guys can't afford to make the double data on dsl data permanent? Because as I said I'd love these size caps to become the norm.
 
image132 said:
Has this happened because you guys can't afford to make the double data on dsl data permanent? Because as I said I'd love these size caps to become the norm.
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I honestly don't think so, especially since we haven't decided if the Double Data promotion will continue after December or not. :)
 
image132 said:
Well then I'd like to throw my 2c out there and ask that they be made the standard.
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They are a Business they need to make something but if 100+100 became 150Gb at the current price they would make a bit more and the customer would still have great value, and no need to worry about the deal expiring.
 
caroper said:
They are a Business they need to make something but if 100+100 became 150Gb at the current price they would make a bit more and the customer would still have great value, and no need to worry about the deal expiring.
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Why not leave the double data with the loyal clients who have stuck it out with AH during some pretty bleak times for - say another six months but make any new signings pay extra for it. I think AH should also consider giving us complimentary Plus+ for at least six months. Personally I have lost thousands of rand paying for a service that was not delivered but hung in there knowing that they would, one day, get it sorted. That day seems to have arrived as have had a week of pure AH awesome service. May it stay like this!
 
AfriPeeps ...

It is Friday afternoon, 5 kids in the house, Youtubing + Steam multiplayering and not a groan or moan to be heard...
Not a single nerf has been fired at the router in kid-rage / frustration...
And the modem is all zen.

Things looking very good again.

Let your team know that their efforts are being appreciated right now.
 
Raysmith said:
Why not leave the double data with the loyal clients who have stuck it out with AH during some pretty bleak times for - say another six months but make any new signings pay extra for it.
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Because, as we are seeing now, the more you have the more you use, when it expires it is too late, you are hooked and your use pattern requires that amount of data. So you end up paying for it. Free internet data is like a pusher giving free drugs, get them hooked then charge.
 
Raysmith said:
Why not leave the double data with the loyal clients who have stuck it out with AH during some pretty bleak times for - say another six months but make any new signings pay extra for it. I think AH should also consider giving us complimentary Plus+ for at least six months. Personally I have lost thousands of rand paying for a service that was not delivered but hung in there knowing that they would, one day, get it sorted. That day seems to have arrived as have had a week of pure AH awesome service. May it stay like this!
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:)

I agree 100% with you! And there some things in the pipeline, Gian and the Directors definitely appreciate the tough time our clients have been through, and appreciate you guys sticking it out with us. I just can't actually share the details until it gets officially announced.
 
i.got~issues said:
AfriPeeps ...

It is Friday afternoon, 5 kids in the house, Youtubing + Steam multiplayering and not a groan or moan to be heard...
Not a single nerf has been fired at the router in kid-rage / frustration...
And the modem is all zen.

Things looking very good again.

Let your team know that their efforts are being appreciated right now.
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:D It really makes me happy to hear that!
 
my line is still suffering

saix.net - Rosebank server
Last Result:
Download Speed: 927 kbps (115.9 KB/sec transfer rate)
Upload Speed: 311 kbps (38.9 KB/sec transfer rate)
Latency: 298 ms
11/21/2014, 5:37:42 PM
 
my line is still suffering.I have a 2Mbps capped account.

saix.net - Rosebank server
Last Result:
Download Speed: 927 kbps (115.9 KB/sec transfer rate)
Upload Speed: 311 kbps (38.9 KB/sec transfer rate)
Latency: 298 ms
11/21/2014, 5:37:42 PM
 
Last edited:
MelvinBOT said:
my line is still suffering

saix.net - Rosebank server
Last Result:
Download Speed: 927 kbps (115.9 KB/sec transfer rate)
Upload Speed: 311 kbps (38.9 KB/sec transfer rate)
Latency: 298 ms
11/21/2014, 5:37:42 PM
Click to expand...

Your line still isn't look good :(

I just did a line recreate, could you restart your modem, then test to see if that has made any difference.

We did escalate your line fault this morning, we should receive feedback from Telkom on your line and exchange status soon.
 
I have restarted my modem/router. Speed is perfect, but latency is poor.

Last Result:
Download Speed: 1740 kbps (217.5 KB/sec transfer rate)
Upload Speed: 418 kbps (52.3 KB/sec transfer rate)
Latency: 156 ms
11/21/2014, 5:52:27 PM
 
MelvinBOT said:
I have restarted my modem/router. Speed is perfect, but latency is poor.

Last Result:
Download Speed: 1740 kbps (217.5 KB/sec transfer rate)
Upload Speed: 418 kbps (52.3 KB/sec transfer rate)
Latency: 156 ms
11/21/2014, 5:52:27 PM
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That is worrisome, can you please keep an eye on it, and see if it starts to drop from around 19h00.
 
Here is the trace. The trace shows that there is congestion at the exchange. Afrihost, did send technicians to my premises that is 400m away from the Meyerspark exchange, but they cant find problems on my line at home. I don't know what is happening with my line inside the exchange building. I have trailed a Telkom bakkie to the exchange and asked the guy if he can check my port, he said that he will.He has written down my line number and cell, still my latency is pathetic.


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Melvin>tracert google.co.za

Tracing route to google.co.za [74.125.230.119]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 339 ms 332 ms 332 ms 105-236-3-193-esr-lo.mtnbusiness.co.za [105.236.3.193]
3 316 ms 289 ms 293 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178.65]
4 348 ms 312 ms 309 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 282 ms 263 ms 280 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 342 ms 331 ms 367 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 512 ms 494 ms 500 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]
8 547 ms 543 ms 561 ms ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.156]
9 468 ms 462 ms 460 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.203]
10 542 ms 567 ms 584 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.13]
11 589 ms 572 ms 552 ms 209.85.255.76
12 574 ms * 530 ms 72.14.238.185
13 515 ms 513 ms 530 ms lhr14s24-in-f23.1e100.net [74.125.230.119]

Trace complete.

C:\Users\Melvin>
 
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