Afrihost CAPPED ADSL Feedback (MTN)

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Garyvdh said:
What's the point of having Double Data if your speeds are so slow that you can't even chew through your base allocation?
I have plenty that I would like to download, but trying to download anything at these speeds is ludicrous.
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I fully agree. My usage over the last two months has effectively halved due to poor download speeds - I will definitely end up using about half of the data available this month at this rate, so double data has become completely irrelevant to me. In fact, I will probably downgrade my package this month or cancel.
 
AfriGenie said:
At least the people at Telkom were able to manually process your order to 40Mbps, which is at least further than they were able to progress last week.
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I'm not aware of this? No updates where given to me all I see is a ADSL connection?
 
Thor187 said:
I'm not aware of this? No updates where given to me all I see is a ADSL connection?
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I just managed to get the update from Telkom, until the actual order has been completed, the line sync will remain on the current profile.
 
AfriGenie said:
I just managed to get the update from Telkom, until the actual order has been completed, the line sync will remain on the current profile.
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In human words, does that mean I can sit back a bit and know it will be done soon?
 
Thor187 said:
In human words, does that mean I can sit back a bit and know it will be done soon?
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Yup! Usually at this point it takes 24 to 48 hours to complete the order, from your side you will need to take no further action.
 
Garyvdh said:
What's the point of having Double Data if your speeds are so slow that you can't even chew through your base allocation?
I have plenty that I would like to download, but trying to download anything at these speeds is ludicrous.
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Hear, hear!!
 
All of a sudden my speed on the speed test is back to 6mb when last week it was at 1.5mb. Afriteam are you planning any more tweaks which will reduce the speed.
 
Ianf1 said:
All of a sudden my speed on the speed test is back to 6mb when last week it was at 1.5mb. Afriteam are you planning any more tweaks which will reduce the speed.
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Not at the moment, you should start seeing a lot consistency with your connection.
 
Tinuva said:
Ok I apologize so long, this is going to be a super long post, mostly pictures to tell a 1000 words, on just how bad my free Afrihost 1GB capped account is. Don't believe me on how bad? Have a look at these Smokeping graphs for your perusal.

How it works, I have multiple ISP accounts dialed up on my mikrotik router at the same time. I then ping the 1st hop on each with Smokeping to test the quality of the account, and the ISP's IPC links. So this will be relevant to capped accounts, on the Cape Town region.

Account 1: Afrihost 1GB free capped
Account 2: Telkom guest account (this is to benchmark the ADSL line without IPC)
Account 3: Web Africa (IS) 120GB home capped account

Example traceroute on account 1: Afrihost capped
Code: 
root@fs1:~# traceroute 105.236.9.65
traceroute to 105.236.9.65 (105.236.9.65), 30 hops max, 40 byte packets
 1  router (10.0.0.1)  0.781 ms  0.621 ms  0.501 ms
 2  105-236-9-65-esr-lo.mtnbusiness.co.za (105.236.9.65)  8.933 ms  6.456 ms  6.117 ms
 3  ipc-recieve-tb-2a.mtnbusiness.net (41.181.54.86)  8.449 ms  8.727 ms  8.618 ms
 4  tb-dca-2.za--qux-c.za.mtnbusiness.net (41.181.198.188)  8.905 ms  11.498 ms  11.327 ms
 5  qux--tb-dca-2.za-b.za.mtnbusiness.net (41.181.184.31)  8.147 ms  8.842 ms  10.054 ms
 6  41.181.54.213 (41.181.54.213)  9.167 ms 41.181.223.105 (41.181.223.105)  8.836 ms 41.181.223.225 (41.181.223.225)  9.743 ms
 7  105-236-9-65-esr-lo.mtnbusiness.co.za (105.236.9.65)  14.695 ms *  305.971 ms

Example traceroute on account 3: Web Africa capped
Code: 
root@fs1:~# traceroute 196.210.201.1
traceroute to 196.210.201.1 (196.210.201.1), 30 hops max, 40 byte packets
 1  router (10.0.0.1)  0.749 ms  0.510 ms  0.503 ms
 2  196-210-201-1.dynamic.isadsl.co.za (196.210.201.1)  11.626 ms  6.510 ms  7.345 ms
 3  cdsl1-ctn-vl2173.ip.isnet.net (196.38.72.113)  8.942 ms  9.315 ms  10.222 ms
 4  196.35.115.128 (196.35.115.128)  8.925 ms  9.014 ms  8.091 ms
 5  196.35.115.131 (196.35.115.131)  8.897 ms  9.325 ms  8.833 ms
 6  cdsl1-ctn-vl2375-ipc.ip.isnet.net (196.38.72.202)  8.901 ms  9.227 ms  9.342 ms
 7  196-210-201-1.dynamic.isadsl.co.za (196.210.201.1)  9.370 ms *  397.229 ms

Thus the packets go via the ADSL line, over the DSLAM to the Telkom BRAS/BNG to the ISP's IPC links, and then back again to the Telkom BRAS/BNG. A very good test to purely test the performance up and down the ISP's IPC links, but not furhter upstream, and it excludes random other issues on the internet.

So the graphs:
Afrihost capped:
View attachment 168489

Telkom guest:
View attachment 168491

Web Africa/IS capped:
View attachment 168487

So Afrihost is awesome with their packet loss on the IPC links in Cape Town.
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no response?
 
I don't believe packet loss to an IP/hop that usually times out for most people is a relevant test on the performance of an account.

1 <1 ms <1 ms <1 ms rb2011l.mikrotik [192.168.0.2]
2 * * * Request timed out.
3 19 ms 20 ms 25 ms 41.181.178.18
4 6 ms 5 ms 5 ms ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178.17]
5 6 ms 6 ms 12 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
6 6 ms 6 ms 6 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.180.4]
7 8 ms 7 ms 26 ms jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.224]
8 7 ms 7 ms 7 ms 196.44.31.99
9 25 ms 8 ms 11 ms 196.30.1.39
10 8 ms 7 ms 7 ms 196.31.220.21
11 8 ms 8 ms 7 ms 196.31.63.202
12 9 ms 8 ms 7 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
13 8 ms 8 ms 7 ms cms-gm.afrihost.com [197.242.144.102]
Click to expand...

I might not be getting good throughput but I am not experiencing packet loss.
 
Tinuva said:
no response?
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That has been the biggest focus with the network changes that have been implemented over the past few weeks, has been improving the latency and packet loss, at the moment however, there are still quite a few users seeing the latency and packet loss spike at strange times as our network management software conks out at times, and completely miss-handles the account and the traffic to the account.

I am hoping that our clients will start to see significantly more consistent and reliable performance from their accounts over the next few hours.
 
dt513 said:
When I did the upgrade with Telkom it took forever -_- took 2weeks in the process state and then I had to wait another week to come change and test the line.
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Sounds pretty much like mine 26 sept was the start date.

But atleast it's in the final stages now
 
AfriGenie said:
That has been the biggest focus with the network changes that have been implemented over the past few weeks, has been improving the latency and packet loss, at the moment however, there are still quite a few users seeing the latency and packet loss spike at strange times as our network management software conks out at times, and completely miss-handles the account and the traffic to the account.
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How can this be acceptable at your company's level?! And then to give us no compensation at all!
 
Until I find that I can get at least some consistent use out of my 10Mb line I have no need to start chasing 20 or 40 Meg.
In fact I may just wait for fiber and hope that by then the price is reasonable and not the R11000 I was quoted this morning via an other ISP that was canvasing the area.
 
image132 said:
How can this be acceptable at your company's level?! And then to give us no compensation at all!
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I think every system has it's weak points at some stages, and this is ours. As we said above, it's something we're working on really hard.
 
AfriGuy said:
I think every system has it's weak points at some stages, and this is ours. As we said above, it's something we're working on really hard.
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I agree with you every system can potentially fail. But the concern is the amount of time it's taking for an issue of this magnitude to be resolved considering this has been affecting all of your clients. My fingers are crossed
 
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