Afrihost CAPPED ADSL Feedback (MTN)

[caroper]

Streaming is not good tonight, almost back to as bad as it was.
Strange thing is speed tests are all fine, it is only streaming that is affected.

Stream is coming in in bursts and averaging <100KBs

2 days ago that same stream, from the same server, was a steady 500KBs at this time in the Evening.

Have we somehow been accidentally switched back into the shaped pool again?

 

[nicki]

Authentication issue... cannot establish session...

 

[caroper]

Typical, they close the help lines, mark all regions as green and the whole network goes to bits again.

Gave us good service just at the right time to prevent us canceling before the billing cycle, now we pay for rubbish for another month.

My stream is now averaging 16 KBs, watch 2 min, buffer for 15 min etc.

 

[wingnut771]

Typical, they close the help lines, mark all regions as green and the whole network goes to bits again.

Gave us good service just at the right time to prevent us canceling before the billing cycle, now we pay for rubbish for another month.

My stream is now averaging 16 KBs, watch 2 min, buffer for 15 min etc.

You have until tomorrow (before the 25th) to cancel.

 

[caroper]

You have until tomorrow (before the 25th) to cancel.

Thanks, I lost a week I thought Monday was the 1st.

Having calmed down a little I did a few tests and I suspect it was the links to USA playing up.
I diverted to a couple of Europe based servers and things were fine there, but it is not a solution as not much of the content I needed is mirrored in Europe.
It is also strange that international speed tests are fine but streams were not.
I will do more testing today.

 

[MelvinBOT]

Finally my connection and latency is perfect, I hope it stays like this...

 

[Prof.Merlin]

Netflix i ****ty again tonight. Buffers every few seconds. But speedtest gives me full speed with low latency

 

[Sully_]

Netflix i ****ty again tonight. Buffers every few seconds. But speedtest gives me full speed with low latency

Same here. Can't even stream twitch on medium.

 

[caroper]

I have not been able to use any US based streaming servers for the past 2 evenings.
Twitch and UStream were fine all day but died at 7PM same as it used to be.

I am now using EU servers where I can.

 

[Bedford]

I had moments of awesomeness this weekend, where I was downloading at full speed. But when it came to gaming I was still struggling, getting packet loss...

Had to switch back to my other accounts to work.

 

[Mark.K]

I just changed my account to a 1 gig account. Things were not awesome all the time. I might join back when things improve. Until then it's goodbye for now. Gaming was bad and at times streaming was also bad. Was better than before and can see Afrihost moving in the right direction I'll just leave till they get there.

 

[AfriGuy]

Capped bundle - currently AH offers 100gb + 100gb then 300gb + 300gb
Is AH going to offer anything in between? Perhaps 150gb + 150gb or 200gb + 200gb...

But we do
https://www.afrihost.com/site/product/adsl_capped?src=website_nav

 

[AfriGuy]

NEVER ****ing EVER let the monkeys at this circus manage your line! Most pathetic bunch of clowns I've ever dealt with. You guys do not deserve to be in business.

Sorry to hear you feel this way
Drop me a PM with your line number and the pending query and I'll have this followed up.

 

[AfriGuy]

Anyone else having some streaming issues?
Youtube and Twitch is buffering pretty badly for me even though speedtests indicated I am running at full speed.

Shouldn't have been any issues around streaming this weekend, what's your latency been like?

 

[AfriGuy]

Same Stream on Tekom Account:
View attachment 169309

Definitely looks like Afrihost is NOT Shaping again

The comparisons here are a bit concerning
Is all your streaming poor?

 

[AfriGuy]

My current speed test results http://www.speedtest.net/my-result/a/1053934886

The latency horrible for a local test, were any other services running in the background?

 

[AfriGuy]

First two are afrihost, third openweb, is something up? any help

I hate to say it, but this looks like a classic case of exchange congestion

 

[AfriGuy]

Authentication issue... cannot establish session...

Oh no!
Did you manage to get connected again after posting? If not, drop me a PM with your DSL username and I'll be able to take a look at what's gone wrong here.

 

[AfriGuy]

Typical, they close the help lines, mark all regions as green and the whole network goes to bits again.

Gave us good service just at the right time to prevent us canceling before the billing cycle, now we pay for rubbish for another month.

My stream is now averaging 16 KBs, watch 2 min, buffer for 15 min etc.

Our Support lines aren't closed - we're available on many channels.
Please PM me your account info and any tests you've run so I can see what's happening here.

 

[nicki]

Oh no!
Did you manage to get connected again after posting? If not, drop me a PM with your DSL username and I'll be able to take a look at what's gone wrong here.

My modem wouldnt reconnect. Had to restart it eventually to reconnect. Weird...