Afrihost CAPPED ADSL Feedback (MTN)

Status
Not open for further replies.
Morning Guys!
:(
It looks like something went pear-shaped on our side, I'm checking with MTN and Telkom now for an update, I should have news momentarily.
 
Simfy has been unusable to stream a song for a while now, will buffer every 5-10 seconds.
 
I logged on to the clientzone for the first time this month and saw that my double data for capped ADSL has not been allocated. I logged a support request and was told that I do not qualify for double data anymore, I need to pay an extra R100 to get it.
It was my understanding that capped ADSL double data was still in effect untill June 2015?
Despite my invoice for the month saying I get double data and without any notice that the package changed, AH is now trying to shake me down for more money.
Am I the only one this has happened too? I didn't see any other posts about the ADSL double data terms of service changing.
 
Afrigenie I topped up last month with 10GB and had just over half left to carry over to the new month, as per the message I received, it says its valid for two months
My question, the carry over hasn't been used, its using my normal monthly allocated data.

Will the data still be available once I have finished my normal monthly allocation.

Screenshot_2015-03-13-08-30-52.png
 
dfens said:
I logged on to the clientzone for the first time this month and saw that my double data for capped ADSL has not been allocated. I logged a support request and was told that I do not qualify for double data anymore, I need to pay an extra R100 to get it.
It was my understanding that capped ADSL double data was still in effect untill June 2015?
Despite my invoice for the month saying I get double data and without any notice that the package changed, AH is now trying to shake me down for more money.
Am I the only one this has happened too? I didn't see any other posts about the ADSL double data terms of service changing.
Click to expand...

Hi!

Some of our Capped Bundle users are on a custom-package, that receives a discounted monthly tariff instead of the Double Data assignment. I'll need to check your account to confirm, but if you send me a PM with your ADSL username I can confirm for you.
 
ant_man said:
Afrigenie I topped up last month with 10GB and had just over half left to carry over to the new month, as per the message I received, it says its valid for two months
My question, the carry over hasn't been used, its using my normal monthly allocated data.

Will the data still be available once I have finished my normal monthly allocation.

View attachment 198912
Click to expand...

I just replied to your PM, my apologies for creating unnecessary confusion. :)
 
AfriGuy said:
No issues from our end, I'm running monitoring from home and throughput is looking really good in CPT.
Any test results I can look at?
Click to expand...

I will try again in a bit, just switched accounts, need to get some work done quickly... will see when I switch back and then can do some test things... thanks.
 
Any problems in Cape Town?
Afrihost: Average Response Time 162 ms
Mweb(uncapped): Average Response Time 34 ms

please not I have 2 Afrihost account one on my name and one on my GF name and both doing the same!

Is it time to move from them?
 
kingkappie said:
Any problems in Cape Town?
Afrihost: Average Response Time 162 ms
Mweb(uncapped): Average Response Time 34 ms

please not I have 2 Afrihost account one on my name and one on my GF name and both doing the same!

Is it time to move from them?
Click to expand...

No issues from what I can see. Could you paste up a traceroute please? It should give a better idea of where the additional latency is coming in.
 
AfriGuy said:
No worries, fully understand :)
Click to expand...

Hey Hey

All good again...

4210845334.png


/phew
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X