I've recently upgraded my cloud hosted solution to a Gold for increased memory and CPUs. The upgrade was completed last week, but I haven't checked and have received no complaints from anyone using the server.
I received an email this morning indicating "IP Bandwidth over Threshold". Now this happens from time to time when I do downloads, but I don't recalling doing any so it was a bit odd.
Upon attempting to log into my server I found it was no longer available. I had no choice but to call. After being on hold for 15 minutes I spoke to a call centre representative was involved in a DDoS attack. They claimed technicians were looking into it, yet I'd received no correspondence. They insisted I leave my number an would be contacted.
Finally an hour later I receive an email with a ticket indicating the issue had been resolved, though I am unsure which issue that was. I responded and let them know that a Java Container, IIS and a database were the only things running on the server, if there was an issue it would be due to malicious software.
That was four hours ago. I've emailed, tweeted and called. I've been told I'd be called back, once again. I've been denied access to the server to check.
This is unacceptable, I understand if there is an issue, but surely after this many hours I could at least have been given some feedback on what they issue is or what is going on. I've been without the server since early this morning, an would, at the very least, like to know something is actually being done!
Several issues with cloud hosting, and Afrihost's lack of communication, over the last few weeks are beginning to make me feel perhaps I need to consider alternatives. This cannot go on.
I received an email this morning indicating "IP Bandwidth over Threshold". Now this happens from time to time when I do downloads, but I don't recalling doing any so it was a bit odd.
Upon attempting to log into my server I found it was no longer available. I had no choice but to call. After being on hold for 15 minutes I spoke to a call centre representative was involved in a DDoS attack. They claimed technicians were looking into it, yet I'd received no correspondence. They insisted I leave my number an would be contacted.
Finally an hour later I receive an email with a ticket indicating the issue had been resolved, though I am unsure which issue that was. I responded and let them know that a Java Container, IIS and a database were the only things running on the server, if there was an issue it would be due to malicious software.
That was four hours ago. I've emailed, tweeted and called. I've been told I'd be called back, once again. I've been denied access to the server to check.
This is unacceptable, I understand if there is an issue, but surely after this many hours I could at least have been given some feedback on what they issue is or what is going on. I've been without the server since early this morning, an would, at the very least, like to know something is actually being done!
Several issues with cloud hosting, and Afrihost's lack of communication, over the last few weeks are beginning to make me feel perhaps I need to consider alternatives. This cannot go on.
