Afrihost discards Vodacom billing mail; procrastinates retrieval and whitelisting...

[NetUser]

Hello there,

Vodacom emails me the bill from [email protected] every month around the 7th-10th day of the month. Afrihost discarded this mail in September. I opened a ticket requesting the discarded mail retrieval and the whitelisting of emc.co.za but after a month I'm still waiting for a solution --last I read is that the ticket went to the hosting team. Why is this request taking so long to process?

Thanking you.

 

[AfriGenie]

Hello there,

Vodacom emails me the bill from [email protected] every month around the 7th-10th day of the month. Afrihost discarded this mail in September. I opened a ticket requesting the discarded mail retrieval and the whitelisting of emc.co.za but after a month I'm still waiting for a solution --last I read is that the ticket went to the hosting team. Why is this request taking so long to process?

Thanking you.

That doesn't look like a standard Vodacom email address, that could be part of the issue. Please Inbox me your details, and your email address and I'll ask our Team to look into this.

 

[NetUser]

That doesn't look like a standard Vodacom email address, that could be part of the issue. Please Inbox me your details, and your email address and I'll ask our Team to look into this.

True AfriGenie but they are indeed emailing the bills from that address for a long time now. I'll PM you the ticket No., my email addy and you / your team are welcome to look in my mailbox --I'll provide details of the October bill mail which arrived last Saturday.

 

[AfriGenie]

True AfriGenie but they are indeed emailing the bills from that address for a long time now. I'll PM you the ticket No., my email addy and you / your team are welcome to look in my mailbox --I'll provide details of the October bill mail which arrived last Saturday.

Thanks! We'll get to the bottom of this!