Afrihost Easter Promotion - not getting my discount.

[Gimaru]

Afrihost Easter Promotion issue sorted

I collected all 5 of the easter egg things on their website, then signed up for a new 5gb capped account, but to my surprise I found out they billed me anyway. I phoned, and they didn't want to help me and said I must email them at their accounts department. I did that but they are just saying "you did not collect the easter eggs."

False Advertising? Glitch? Either way this is not what I was promised with the promotion.

[EDIT] Sorted it out with tech support, which I found to be very good I might add.

 

[Stevie G]

Bwa ha ha

That sounds so funny being taken for an apie.

 

[Flippy_r_1st]

When did you sign up? before the end of the 26th? "Promotion closes at 23:59:59 on 26th 2011" http://www.afrihost.com/site/page/easter_2011_promotion/src=fb

 

[Gimaru]

Ok wow just got this email

Hi

Thank you for your mail.

I have asked the account manager to allocated the discount to your account.

This will reflect in the next 1 hour on your account.



Have a great day & please feel free to let me know if I can be of further assistance.

Warm regards.

I'm impressed, and pleasantly surprised. I retract my frustrated and nasty words then lol. ty Afrihost, top notch support.

 

[Venomous]

Good to see their quick reaction time & letting it count in your favour

 

[Gimaru]

With that kind of quality of service and support, I will definitely be doing business with them again in the future.