A new post would normally imply that something is actually new, but that hardly seems to be the case when discussing poor service from Afrihost - bad service is simply the order of the day.
My domain was registered by Afrihost through Enom, and worked reasonably well (although I suffered in a big way when their VPS service fell apart in January). I've since set up a mirrored server on another provider (Isoho.st are everything that Afrihost is not) and kept the old server as a slave until the third mirror was set up. This meant that the only critical service Afrihost was still managing was DNS records for my primary domain.
This morning, the Enom servers responsible for the domain started pointing to the wrong address for any queries for my domain. I contacted Afrihost, explaining the problem, and requesting that it be fixed urgently before the records expire - not least because I have my own name servers responsible for a 100+ other domains, and those servers are under my domain.
10 hours later, and the problem has still not been fixed - I actually had to explain via email, in short words, how domain registration and DNS works, and why having Afrihost's own DNS servers in the records for the domain doesn't actually make any difference in terms of resolving the domain for anyone else.
Yes, one could say that Enom is at fault, but there's no record of failure on their servers, and it seems that no one at Afrihost seems to understand what the problem is, even after I've told them where to look. Of course, there's no one at their support department taking calls now, and I have no way of knowing when I'll get my authorisation code to move the domain away as I've requested. In the meantime, I have more and more sites dropping offline as their records expire.
I'm through with Afrihost - what I had passed off as benign neglect now appears to be almost a case of willful ignorance and apathy. Gian, your company is a laughing stock - if you put as much money into hiring the right support people as you do into marketing then you might have a service worth using, as it stands you're simply a great example of what not to do.
My domain was registered by Afrihost through Enom, and worked reasonably well (although I suffered in a big way when their VPS service fell apart in January). I've since set up a mirrored server on another provider (Isoho.st are everything that Afrihost is not) and kept the old server as a slave until the third mirror was set up. This meant that the only critical service Afrihost was still managing was DNS records for my primary domain.
This morning, the Enom servers responsible for the domain started pointing to the wrong address for any queries for my domain. I contacted Afrihost, explaining the problem, and requesting that it be fixed urgently before the records expire - not least because I have my own name servers responsible for a 100+ other domains, and those servers are under my domain.
10 hours later, and the problem has still not been fixed - I actually had to explain via email, in short words, how domain registration and DNS works, and why having Afrihost's own DNS servers in the records for the domain doesn't actually make any difference in terms of resolving the domain for anyone else.
Yes, one could say that Enom is at fault, but there's no record of failure on their servers, and it seems that no one at Afrihost seems to understand what the problem is, even after I've told them where to look. Of course, there's no one at their support department taking calls now, and I have no way of knowing when I'll get my authorisation code to move the domain away as I've requested. In the meantime, I have more and more sites dropping offline as their records expire.
I'm through with Afrihost - what I had passed off as benign neglect now appears to be almost a case of willful ignorance and apathy. Gian, your company is a laughing stock - if you put as much money into hiring the right support people as you do into marketing then you might have a service worth using, as it stands you're simply a great example of what not to do.
