Afrihost/FF Line Upgrade

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NeoNarchy

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Anyone know how long upgrades take on line speed?
initiated an upgrade Wednesday, followed up Friday and was told it should be done end of work day. Contacted support this morning and was told its still pending, I must follow up this afternoon.
Tried again this afternoon and the support agent only then initiated an upgrade (pro rata rate was billed and my profile on the client side updated to the new speed)
I have since restarted my ONT twice and stuck on the original speed. Does the upgrade need to pushed to the FNO and if so what is the turn around usually?
I would think once I am billed I should be getting the new speed.
 
Hi

For Calix ONT's upgrades are immediate. For UONT it takes some time.

There might be a delay due to the speed changes so we locked things down until the changes happen on the 1st.

Please dm me and @Afrigirl so we can check what is happening.
 
AfriNatic said:
Hi

For Calix ONT's upgrades are immediate. For UONT it takes some time.

There might be a delay due to the speed changes so we locked things down until the changes happen on the 1st.

Please dm me and @Afrigirl so we can check what is happening.
Click to expand...
Fair enough but why bill prorata before update is working?
 
NeoNarchy said:
And what do you think i am doing now, posting here and trying to find out what needs to be done?
Click to expand...

Hi

We are more than happy to assist as soon as you send us a pm with your email address or fibre username so we can locate the line in question and investigate what is causing the delay.
 
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