Gian / Brendan, please get involved and sort this out
This is unbelievable - mainly because the client is made to do the investigations and point out the facts when Afrihost mess up. Here is the response from Afrihost support to my last email (see above). Obviously I'm not interesting enough for Gian to answer my PMs:
I trust that you are well.
Please can you use the following link to compare the stats to our raw data logs from the 12st to 31March. You can also go back to february to to see how much data was used as well.
http://userstats.adsl.saix.net.
please advise.
Have a great day & please feel free to let me know if I can be of further assistance.
Warm regards.
Faraad
Ticket Details
Ticket ID: TRJ-291630
Department: Afrihost - ADSL Support
Here is my next response.
Faraad, those stats are obviously messed up. Firstly, I apparently haven't used much of my 1Gb allowance for April according to my Afrihost usage stats. I can confirm that since my uncapped MWEB account has been active this month and the afrihost account may have been used very intermittently.
Further, on the SAIX usage page (link you sent me):
Date: 01-APR-10
Session: 2
Online time (seconds) 2082
Upload: 493 358
Download: 11 529 246
Total: 12 022 604
Thats 12 gigs in just over 30 minutes and we all know that's not possible on the best South African ADSL product.
In addition, please take a look at my session information, confirming that I haven't been logged in since last month and that my total usage for last month is 13Gb (and not 50Gb as stated in the broken Afrihost usage):
Con login logout data
2 28-Mar 29-Mar 1.618
4 28-Mar 28-Mar 0.46
1 28-Mar 28-Mar 0.049
3 28-Mar 28-Mar 0.04
5 28-Mar 28-Mar 0.171
7 25-Mar 25-Mar 0.004
8 22-Mar 22-Mar 0.007
9 21-Mar 22-Mar 0.59
10 20-Mar 21-Mar 0.198
11 17-Mar 20-Mar 0.059
12 14-Mar 17-Mar 1.646
14 11-Mar 14-Mar 0.63
13 11-Mar 11-Mar 0.018
15 8-Mar 11-Mar 2.741
16 5-Mar 8-Mar 3.88
17 4-Mar 5-Mar 0.577
18 26-Feb 1-Mar 0.613
TOTAL 13.301 Gb
As for February, please refer to my previous ticket which was determined to be an Afrihost billing issue - also please confirm with the billing department as to how much data I was billed for.
Note that I am putting in my own time here to help Afrihost identify an issue with the billing system, as I had to do last month. My account is now cancelled so you thankfully won't have to deal with my account in future. As for this Afrihost mistake, please advise ASAP.
And to add to the above, the raw data usage according to Afrihost from the 25 March to today (4 April) is:
Date Download (MB) Upload (MB) Total (MB) Balance (MB)
3/25/2010 8.132.........7.394................15.526..............15.526
3/26/2010 4.595.........0.517................5.111................20.637
3/27/2010 5.864.........0.54..................6.404...............27.041
3/28/2010 773.502......666.937............1440.439..........1467.48
3/29/2010 323.127......222.119............545.247............2012.727
3/30/2010 0.104..........0.156...............0.26.................2012.986
3/31/2010 0.074..........0.164...............0.238...............2013.224
4/1/2010 10.995........0.471...............11.466..............2024.69
4/3/2010 0.324..........0.21.................0.535...............2025.225
Thats a total of 2Gb of which 90% happened on 28/29 March... eish mense...
My advice to Afrihost subscribers is to check your raw logs and session information if you suspect problems.
I got this response from Afrihost:
In February. there was a topup special that was done for 10GB, & was never used.
It is unlikely that both the stats from afrihost & saix are wrong. You can laise with our accounts dept. in relation to the billing.
Have a great day & please feel free to let me know if I can be of further assistance.
Warm regards.
Faraad
HUH? Topup special? February?
My response:
Faraad - you obviously forgot my February issue altogether - you dealt with it up to a point, then Brendan took over - this issue I raised has nothing to do with it. In February my issue is that at the end of the month I was told that I had used 30Gb more than what I had purchased. I was capped for two days at the beginning of March as a result. Eventually Brendan sorted me out by loading additional bandwidth while he figured out what had happened. It turned out to be a manual billing issue - someone allocated my usage incorrectly. That was eventually sorted.
About the usage stats - SAIX and Afrihost usage stats don't even agree, so I'm not sure what you mean by "It is unlikely that both the stats from afrihost & saix are wrong."
Afrihost says my usage is 76Mb for April while SAIX says 12Gb.
The SAIX stats are messed up as I said, 12Gb in 30 minutes requires a line with capability of around 50-100Mbps. I have 4Mbps. Please explain why you think this is accurate?
Either way, it seems my Afrihost stats are OK again and so far I haven't received a bill for the 'extra' 40Gb I was supposed to have used last month. If Afrihost prefers to remain ignorant of these discrepancies then I am fine with that but I hope someone notes the reason for my leaving Afrihost.
