Afrihost - Frequent Disconnects

Just to keep you Afriguys posted:

Telkom called me again today - they say they see nothing wrong with my line :cry:

I explained the issue to the tech and he says he will go back to the exchange and have another look and "try something else".....

EDIT : Telkom has resolved the call. Speeds seem ok. I'll monitor the stability.
 
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:-(

Mar 30 18:25:30 kernel: Linesync lost
Mar 30 18:25:31 PPPoE: Hangup (SIGHUP)
Mar 30 18:25:31 PPPoE: ipcp_down:start
Mar 30 18:25:31 PPPoE: ipcp_down:always
Mar 30 18:25:31 PPPoE: ipcp_down:script
Mar 30 18:25:31 PPPoE: ipcp_down:end
Mar 30 18:25:33 kernel: Detect DSL status:0x08 into polling mode!!^M
Mar 30 18:25:37 PPPoE: Connection terminated.
Mar 30 18:25:37 PPPoE: Connect time 286.9 minutes.
Mar 30 18:25:37 PPPoE: Sent 32794281 bytes, received 925527956 bytes.

EDIT : That was Afrihost being proactive by resetting my port :whistle:
 
HoodRich said:
:-(

Mar 30 18:25:30 kernel: Linesync lost
Mar 30 18:25:31 PPPoE: Hangup (SIGHUP)
Mar 30 18:25:31 PPPoE: ipcp_down:start
Mar 30 18:25:31 PPPoE: ipcp_down:always
Mar 30 18:25:31 PPPoE: ipcp_down:script
Mar 30 18:25:31 PPPoE: ipcp_down:end
Mar 30 18:25:33 kernel: Detect DSL status:0x08 into polling mode!!^M
Mar 30 18:25:37 PPPoE: Connection terminated.
Mar 30 18:25:37 PPPoE: Connect time 286.9 minutes.
Mar 30 18:25:37 PPPoE: Sent 32794281 bytes, received 925527956 bytes.

EDIT : That was Afrihost being proactive by resetting my port :whistle:
Click to expand...

How are things looking this morning?
 
It was fine this morning, but it disconnected while I was streaming at about 21:00 last night.

In a sheer act of desperation, I changed my router (went back to the router I was using a couple of months ago). I left home at around 9am this morning, so I'm not sure how its behaving since then.

Thanks for the follow-up though
 
HoodRich said:
It was fine this morning, but it disconnected while I was streaming at about 21:00 last night.

In a sheer act of desperation, I changed my router (went back to the router I was using a couple of months ago). I left home at around 9am this morning, so I'm not sure how its behaving since then.

Thanks for the follow-up though
Click to expand...

If you get an feedback from the Telkom Tech please let me know.

I hope that the change in router makes a difference!
 
I hope the router makes a difference too. Not too confident as this is the router I was using when I first picked up the problem. Logically, it makes no sense to try it, but desperate times call for desperate measures.
 
HoodRich said:
I hope the router makes a difference too. Not too confident as this is the router I was using when I first picked up the problem. Logically, it makes no sense to try it, but desperate times call for desperate measures.
Click to expand...

I hope so for you too.

You can take some solace that it worked in my case last week. Had random disconnections after moving from 4 to 8Mb/s. CrystalWeb said they can see it's the router, and I argued with them that they couldn't see that.

Tried a backup non-wifi router anyway and it's been fine since. Turns out they could see it, somehow. But somehow I doubt Afrihost would be able to.

Got my new wifi router today.

Hope it works for you too. :)
 
Thanks Ho3n3r.....

Its been going for 12 hours now, which is the longest its stayed up in the past few months. I'm not popping the champagne yet though - this router was also disconnecting sporadically when I last used it about 2 months ago.

Edit - 21 hours uptime and counting
 
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looks like my problems are not over :-(

Apr 1 11:59:15 user crit kernel: Line 0: ADSL link down
Apr 1 11:59:15 user warn kernel: bcmxtmcfg: XTM Link Information, portid = 0, State = DOWN, Service Support = ATM
Apr 1 11:59:15 user warn kernel: bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0
Apr 1 11:59:17 user crit kernel: Line 0: xDSL G.994 training
Apr 1 11:59:23 user info kernel: device atm0.1 left promiscuous mode
Apr 1 11:59:23 user info kernel: device atm0 left promiscuous mode
Apr 1 11:59:23 user info kernel: br0: port 6(atm0.1) entering disabled state
Apr 1 11:59:23 daemon crit syslog: Clear IP addresses. Connection DOWN.
Apr 1 11:59:23 daemon crit syslog: Clear IP addresses. PPP connection DOWN.
 
A new record:

Connection Time : 01 day,17 hour,06 min,07 sec

I think its safe to say that, even of not completely resolved, the connection is a LOT more stable. Thanks Afrigenie/Afrifella for all your help.
 
HoodRich said:
A new record:

Connection Time : 01 day,17 hour,06 min,07 sec

I think its safe to say that, even of not completely resolved, the connection is a LOT more stable. Thanks Afrigenie/Afrifella for all your help.
Click to expand...

That looks a bit better!

I'll be hlding thumbs that you get to three days!
 
AfriFella said:
Sorry to hear about your trouble here, jouda. :( We're definitely not seeing any general issues along the lines of intermittency on our DSL network. Please PM me your account info and we'll troubleshoot this together.
Click to expand...

Thanks AfriFella, I am not an Afrihost customer anymore. I appreciate the effort, but I firmly believe this is a Telkom issue.

HoodRich said:
A new record:

Connection Time : 01 day,17 hour,06 min,07 sec

I think its safe to say that, even of not completely resolved, the connection is a LOT more stable. Thanks Afrigenie/Afrifella for all your help.
Click to expand...

Any feedback from Telkom / Openserve? What did they do? Was it the router change? The the latest techie to try and solve my problem said he can "see" there is a short on my line somewhere.... Eventually promised to move me to a new port at the exchange today.... lets wait and see.
 
jouda said:
Thanks AfriFella, I am not an Afrihost customer anymore. I appreciate the effort, but I firmly believe this is a Telkom issue.



Any feedback from Telkom / Openserve? What did they do? Was it the router change? The the latest techie to try and solve my problem said he can "see" there is a short on my line somewhere.... Eventually promised to move me to a new port at the exchange today.... lets wait and see.
Click to expand...

Thanks for confirming, jouda. :)

The issue appears to have been exchange port related and it looks like some maintenance was completed by Openserve.
 
connection time now of 02 days and 8 hours. I think its fair to say its stable now.

Still not sure if the change of router did it.......i'll try the other one and see how that goes.

In any event, thanks to the Afri guys on this forum for helping out after 2 months of my battling to get this resolved. Appreciate the support.
 
HoodRich said:
connection time now of 02 days and 8 hours. I think its fair to say its stable now.

Still not sure if the change of router did it.......i'll try the other one and see how that goes.

In any event, thanks to the Afri guys on this forum for helping out after 2 months of my battling to get this resolved. Appreciate the support.
Click to expand...

I'm really happy to hear that your connection stability has improved! :D

Once you've been able to try out the other modem, let me know how it compares.
 
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