Afrihost - Frequent Disconnects

The sync works now....For what its worth.

But I still have the sporadic disconnections.
 
Hi guys,

I received an SMS from Afrihost saying that the issue has been resolved. Just got home I noticed that I my connection didnt reset today while they were working on the issue. I find that a bit strange.

Anyway, I'll keep on monitoring.

Thanks again for all the help thus far.
 
HoodRich said:
Hi guys,

I received an SMS from Afrihost saying that the issue has been resolved. Just got home I noticed that I my connection didnt reset today while they were working on the issue. I find that a bit strange.

Anyway, I'll keep on monitoring.

Thanks again for all the help thus far.
Click to expand...

Please keep an eye on your connection, we'll need to make sure that the issue doesn't re-occur.
 
I will, thanks Afrgenie.

I noticed that my sync-speed has now changed. Its 511 / 4095 kbps

A good sign (I hope)
 
Working from home today and felt the connection is not that great. Ran a speedtest and its not looking good. Latency not fantastic and neither is the download speed

speedtest_ah.png

1.95Mbps down :-(


Hoping its "temporary"
 
Tried downloading a copy of mint from Internet Solutions. That used to download @ > 400KBps on my line. It cant even get to 200KBps now :-(

mint_download.png
 
HoodRich said:
Working from home today and felt the connection is not that great. Ran a speedtest and its not looking good. Latency not fantastic and neither is the download speed

View attachment 426726

1.95Mbps down :-(


Hoping its "temporary"
Click to expand...

HoodRich said:
Tried downloading a copy of mint from Internet Solutions. That used to download @ > 400KBps on my line. It cant even get to 200KBps now :-(

View attachment 426736
Click to expand...

I'm not seeing an active connection on your DSL account at the moment. :( Is your modem powered-on?
 
Thanks for checking up - you're not seeing an active connection cos I was testing with an account from another ISP.

Its much faster and practically maxing out my line....

I'll reconnect to Afrihost now

EDIT : Ok, back on Afrihost now

EDIT AGAIN : not sure what you did (if anything) , but Afrihost speeds are looking good again
 
Last edited:
HoodRich said:
Thanks for checking up - you're not seeing an active connection cos I was testing with an account from another ISP.

Its much faster and practically maxing out my line....

I'll reconnect to Afrihost now

EDIT : Ok, back on Afrihost now

EDIT AGAIN : not sure what you did (if anything) , but Afrihost speeds are looking good again
Click to expand...

Hmmmm. Please keep an eye on the speeds.
 
ok, will do - thanks for the great support thus far - its appreciated.
 
Unfortunately, it disconnected last night........shortly before 8pm

Looks like the problem is not resolved :-(

Mar 28 19:59:17 PPPoE: No response to 30 echo-requests
Mar 28 19:59:17 PPPoE: Serial link appears to be disconnected.
Mar 28 19:59:17 PPPoE: ipcp_down:start
Mar 28 19:59:17 PPPoE: ipcp_down:always
Mar 28 19:59:17 PPPoE: ipcp_down:script
Mar 28 19:59:17 PPPoE: ipcp_down:end
Mar 28 19:59:23 PPPoE: Connection terminated.
Mar 28 19:59:23 PPPoE: Connect time 243.7 minutes.
Mar 28 19:59:23 PPPoE: Sent 80850996 bytes, received 2171975743 bytes.
Mar 28 19:59:23 PPPoE: Doing disconnect
Mar 28 20:00:43 PPPoE: Connection failed
Mar 28 20:00:43 PPPoE: Doing disconnect
Mar 28 20:01:56 DHCP SERVER: DHCP request from 88:70:8c:6b:da:83
Mar 28 20:01:56 DHCP SERVER: DHCP ack to 88:70:8c:6b:da:83
Mar 28 20:02:03 PPPoE: Connection failed
Mar 28 20:02:03 PPPoE: Doing disconnect
Mar 28 20:02:08 kernel: Linesync lost
Mar 28 20:02:08 PPPoE: Hangup (SIGHUP)
Mar 28 20:02:19 kernel: Detect DSL status:0x08 into polling mode!!^M
Mar 28 20:02:24 kernel: Detect DSL status:0x00 into INT mode!!^M
Mar 28 20:02:24 kernel: Linesync lost
Mar 28 20:02:29 kernel: Detect DSL status:0x08 into polling mode!!^M
Mar 28 20:02:47 kernel: Detect DSL status:0x20 into INT mode!!^M
Mar 28 20:02:47 kernel: Linesync achieved
 
Just disconnected again while I was working, this time it did not reconnect itself. Had to reboot the router. :-(


Mar 29 05:56:22 PPPoE: No response to 30 echo-requests
Mar 29 05:56:22 PPPoE: Serial link appears to be disconnected.
Mar 29 05:56:22 PPPoE: ipcp_down:start
Mar 29 05:56:22 PPPoE: ipcp_down:always
Mar 29 05:56:22 PPPoE: ipcp_down:script
Mar 29 05:56:22 PPPoE: ipcp_down:end
Mar 29 05:56:28 PPPoE: Connection terminated.
Mar 29 05:56:28 PPPoE: Connect time 593.6 minutes.
Mar 29 05:56:28 PPPoE: Sent 8700250 bytes, received 146689181 bytes.
Mar 29 05:56:28 PPPoE: Doing disconnect
 
I have had exactly the same issue since December last year. Im on my fourth call now. It stays open for a few weeks and then I get an sms saying its been closed. Then I phone and open a new one:mad:

For whats its worth, Ive replaced my router, pots filter, cable from the jack to the router and I moved all electronics away from the jack and router. Its really annoying, I have about 15 disconnects a day. One of the clowns said he will be able to verify that I have an intermittent connection if I use telkom as my ISP. hahahahahaha no, GFY.

My linestats are also pretty decent.
 
jouda said:
I have had exactly the same issue since December last year. Im on my fourth call now. It stays open for a few weeks and then I get an sms saying its been closed. Then I phone and open a new one:mad:

For whats its worth, Ive replaced my router, pots filter, cable from the jack to the router and I moved all electronics away from the jack and router. Its really annoying, I have about 15 disconnects a day. One of the clowns said he will be able to verify that I have an intermittent connection if I use telkom as my ISP. hahahahahaha no, GFY.

My linestats are also pretty decent.
Click to expand...


:-( this is not very comforting.

Afrigenie/Afrifella - please advise on the way forward as my issue is not resolved.
 
Received a call from Telkom this afternoon asking me if the connection is fine. They said they will relook into it.
 
HoodRich said:
:-( this is not very comforting.

Afrigenie/Afrifella - please advise on the way forward as my issue is not resolved.
Click to expand...

HoodRich said:
Received a call from Telkom this afternoon asking me if the connection is fine. They said they will relook into it.
Click to expand...

Not sounding good at all. :( Please PM me your line info and I'll look into this and the feedback from Openserve.
 
jouda said:
I have had exactly the same issue since December last year. Im on my fourth call now. It stays open for a few weeks and then I get an sms saying its been closed. Then I phone and open a new one:mad:

For whats its worth, Ive replaced my router, pots filter, cable from the jack to the router and I moved all electronics away from the jack and router. Its really annoying, I have about 15 disconnects a day. One of the clowns said he will be able to verify that I have an intermittent connection if I use telkom as my ISP. hahahahahaha no, GFY.

My linestats are also pretty decent.
Click to expand...

Sorry to hear about your trouble here, jouda. :( We're definitely not seeing any general issues along the lines of intermittency on our DSL network. Please PM me your account info and we'll troubleshoot this together.
 
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