Afrihost + Frogfoot not getting assigned an IP.

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BasBas

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I had an issue on Monday night where my router stopped getting an IP Assignment via DHCP. I figured it was a frogfoot issue so just left it overnight. Next morning the problem persisted. When i plugged my laptop into the ONT the problem stopped.

AH was happy to assign an IP to my laptop but not happy to assign one to the router.
Putting the Ethernet cable back into my router WAN would result in the same problem.

i used my laptop as a hot-spot yesterday and today. I tried connecting the Ethernet cable back to the router tonight, problem did not resolve.

I reset the router, set up WiFi and WAN (Dynamic IP, No VLAN). Problem still persisted

Moving the cable back to the laptop. The problem then started on the laptop and laptop was not getting assigned an IP.

Plugging back into the router now, I get the green internet light on the router. Router reconfigured itself unprompted with Afrihosts default settings (The SSID and password they set up for me when they sent me the thing)

Problem magically solved

I am very confused by this temperamental behavior and i would like to understand why it is occurring as I can not have my internet stop working randomly for days in the future.

Note: Only one device was connected to the ONT at a time.

Questions:

1: Why would my router not get an IP assigned but my laptop would?
2: After i reset the router and tried it, why was my laptop then not able to get an IP but my router was.
3: How did my router magically go from my manually configured settings to the afrihost settings they set up for me (TR-069 + some sort of trigger?).
4: Does AH/FF have some sort of lock that prevents an IP from being assigned to two different MAC Addr within a short time frame (Sees laptop, rejects DHCP request for router after laptop is disconnected and router is connected)
5: What would have caused all of this to go wrong. My internet stopped working without any sort of input from anyone.
6: Would FF/AH placed some block on our routers MAC? We do have over 40 devices connected and will probably average ~80/150 GB per day.

I am a bit concerned. At another facility i have had Cell C + Vumatel for nearly a decade and i can count on 1 hand the amount of unplanned downtime we have had. I have had FF+AH for two weeks and things already went wrong.
 
BasBas said:
I had an issue on Monday night where my router stopped getting an IP Assignment via DHCP. I figured it was a frogfoot issue so just left it overnight. Next morning the problem persisted. When i plugged my laptop into the ONT the problem stopped.

AH was happy to assign an IP to my laptop but not happy to assign one to the router.
Putting the Ethernet cable back into my router WAN would result in the same problem.

i used my laptop as a hot-spot yesterday and today. I tried connecting the Ethernet cable back to the router tonight, problem did not resolve.

I reset the router, set up WiFi and WAN (Dynamic IP, No VLAN). Problem still persisted

Moving the cable back to the laptop. The problem then started on the laptop and laptop was not getting assigned an IP.

Plugging back into the router now, I get the green internet light on the router. Router reconfigured itself unprompted with Afrihosts default settings (The SSID and password they set up for me when they sent me the thing)

Problem magically solved

I am very confused by this temperamental behavior and i would like to understand why it is occurring as I can not have my internet stop working randomly for days in the future.

Note: Only one device was connected to the ONT at a time.

Questions:

1: Why would my router not get an IP assigned but my laptop would?
2: After i reset the router and tried it, why was my laptop then not able to get an IP but my router was.
3: How did my router magically go from my manually configured settings to the afrihost settings they set up for me (TR-069 + some sort of trigger?).
4: Does AH/FF have some sort of lock that prevents an IP from being assigned to two different MAC Addr within a short time frame (Sees laptop, rejects DHCP request for router after laptop is disconnected and router is connected)
5: What would have caused all of this to go wrong. My internet stopped working without any sort of input from anyone.
6: Would FF/AH placed some block on our routers MAC? We do have over 40 devices connected and will probably average ~80/150 GB per day.

I am a bit concerned. At another facility i have had Cell C + Vumatel for nearly a decade and i can count on 1 hand the amount of unplanned downtime we have had. I have had FF+AH for two weeks and things already went wrong.
Click to expand...
Hi,

Because TR-069 is enabled on the router, once the device successfully establishes a WAN connection and reaches Afrihost’s ACS, it can be automatically re-provisioned with Afrihost’s default configuration. This would explain why the router reverted to the original SSID and settings after connectivity was restored.

Regarding DHCP behaviour: when a DHCP lease is issued, there is a limited window for the client to complete activation (via activate.afrihost.com). If this activation does not complete within the expected timeframe, the lease may become restricted or invalid.

In addition, the access network may retain session or lease state tied to a specific MAC address for a period of time. If multiple devices with different MAC addresses are connected to the ONT in quick succession, subsequent DHCP requests may be ignored or delayed until the previous lease or session state expires or is cleared.

You can share your account details, so I can check if the router's MAC address is mapped.
 
Thanks Afrigirl.

My MAC and account details are being sent over your way now.

I was unaware i needed to do any sort of activation (activate.afrihost.com)... Mine just worked out of the box.
 
Have activated using that link.

Id imagine that would be the cause of the problem?
 
I'm having an almost identical problem.

Afrihost + Metrofibre FNO

I'm using a Tp-Link Deco X50:

ONT - - - > Deco X50 (Main) - - - > Dumb switch - - - > Deco X50 (Satellite)

Last week the connection went down and I noticed I wasn't being assigned an IPv4 address on my router. When I switched routers to a Tenda MW3 the connection restored, and then I switched back to a different Deco X50 unit and that also worked - at that point I just assumed that one of the Deco units was faulty.

Fast forward to today (almost exactly a week later) and the same thing has happened, no ipv4. I noticed now that after enabling ipv6 im being assigned an ipv6 address though.

@Afrigirl is this related to the aforementioned dhcp behavior?
+ When I called the AH support tech said that the fibre line was already activated. However, I didn't use the activation link (I assumed the support tech did it from the Afrihost side when they assisted)
 
Pablo said:
I'm having an almost identical problem.

Afrihost + Metrofibre FNO

I'm using a Tp-Link Deco X50:

ONT - - - > Deco X50 (Main) - - - > Dumb switch - - - > Deco X50 (Satellite)

Last week the connection went down and I noticed I wasn't being assigned an IPv4 address on my router. When I switched routers to a Tenda MW3 the connection restored, and then I switched back to a different Deco X50 unit and that also worked - at that point I just assumed that one of the Deco units was faulty.

Fast forward to today (almost exactly a week later) and the same thing has happened, no ipv4. I noticed now that after enabling ipv6 im being assigned an ipv6 address though.

@Afrigirl is this related to the aforementioned dhcp behavior?
+ When I called the AH support tech said that the fibre line was already activated. However, I didn't use the activation link (I assumed the support tech did it from the Afrihost side when they assisted)
Click to expand...
Hi.

Please drop me a DM with you account details and the MAC address of the Deco.
 
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