Afrihost Hosting Down Gallo Manor

[midasza]

Hi

Any update on this?

11:08 • 10 Oct 2024
We are investigating an outage affecting cloud, dedicated, shared, and email hosting. Our system engineers are working on resolving the issue as soon as possible. We apologise for the inconvenience caused.

 

[Retro1337]

@AfriGuy @Afrigirl should be able to assist

 

[Afrigirl]

Hi

Any update on this?

11:08 • 10 Oct 2024
We are investigating an outage affecting cloud, dedicated, shared, and email hosting. Our system engineers are working on resolving the issue as soon as possible. We apologise for the inconvenience caused.

Hi,

Requesting an update from the team.

 

[Afrigirl]

@midasza, the outage has been resolved. Are you still experiencing issues with your services?

 

[midasza]

@midasza, the outage has been resolved. Are you still experiencing issues with your services?

Absolutely - my hosted server isn't doing anything.

 

[Afrigirl]

Absolutely - my hosted server isn't doing anything.

Please share ticket reference or drop me a PM with the server name

 

[midasza]

I am unable to get into console ... can't get to reboot the machine via clientzone. Definitely not fixed.

 

[GreenGeckoZA]

They had a storage failure, I got this message around 11:00:

Hi there,

The Outgae issue is still not resolved completely hence the issue. Our server admins are doing file system checks in the cloud environment.

You may check after 3-4 hours and let us know the update.

My server is up but some of my config files were corrupted and I had to restore from backups.

Last email received at 13:07 was that the issue is till not resolved and their guys are still restoring servers.

 

[midasza]

They had a storage failure, I got this message around 11:00:

Hi there,

The Outgae issue is still not resolved completely hence the issue. Our server admins are doing file system checks in the cloud environment.

You may check after 3-4 hours and let us know the update.

My server is up but some of my config files were corrupted and I had to restore from backups.

Last email received at 13:07 was that the issue is till not resolved and their guys are still restoring servers.

Thanks

My issue is that Afrigirl says - its all good. But on my side it's just not. I didn't log a call because weirdly if there is a status message saying its down I don't log additional calls because as an IT person it frustrates me when we tell people - mails down and they go, ok and then log a call saying mail isn't working - like we know!!!

 

[Afrigirl]

Thanks

My issue is that Afrigirl says - its all good. But on my side it's just not. I didn't log a call because weirdly if there is a status message saying its down I don't log additional calls because as an IT person it frustrates me when we tell people - mails down and they go, ok and then log a call saying mail isn't working - like we know!!!

My apologies; please check now.

 

[Afrigirl]

They had a storage failure, I got this message around 11:00:

Hi there,

The Outgae issue is still not resolved completely hence the issue. Our server admins are doing file system checks in the cloud environment.

You may check after 3-4 hours and let us know the update.

My server is up but some of my config files were corrupted and I had to restore from backups.

Last email received at 13:07 was that the issue is till not resolved and their guys are still restoring servers.

Hi.

Please check now and confirm if your services are still affected.

 

[GreenGeckoZA]

Thanks

My issue is that Afrigirl says - its all good. But on my side it's just not. I didn't log a call because weirdly if there is a status message saying its down I don't log additional calls because as an IT person it frustrates me when we tell people - mails down and they go, ok and then log a call saying mail isn't working - like we know!!!

The last time this happened they corrupted 5 of my windows servers which I could not recover. Luckily the only servers I have left there are non-critical Linux servers. If it were windows I would have had to cancel my weekend plans for reloading and recovering data. I also did not log a ticket until the status message was showing resolved. But clearly the issue is greater than they thought.

 

[GreenGeckoZA]

Hi.

Please check now and confirm if your services are still affected.

My server is working, although some files were corrupted I managed to get it back up.

 

[midasza]

Hi.

Please check now and confirm if your services are still affected.

I can at least log into the machine now - checking its uptime.

 

[PaulGherkin]

Wow this still happening.. in 2024.... Goodness me.

 

[dontcryforme]

@Afrigirl @AfriGuy how is it possible that low level support staff have access to customer emails/webmail with all of our customers' info freely visible. Had an Afrihost employee bragging about how he can access any of my hosted email accounts with you and even sent me screenshots of prior customer emails. I did not give him access. This was through your support channels. He did not need access to this to support me, he just decided he wanted to. How does this comply with POPI? Why do you allow this?

 

[Afrigirl]

@Afrigirl @AfriGuy how is it possible that low level support staff have access to customer emails/webmail with all of our customers' info freely visible. Had an Afrihost employee bragging about how he can access any of my hosted email accounts with you and even sent me screenshots of prior customer emails. I did not give him access. This was through your support channels. He did not need access to this to support me, he just decided he wanted to. How does this comply with POPI? Why do you allow this?

Hi.

I am sorry for the bad service received, an agent is not supposed to access your emails without your consent should there be a need to troubleshoot with you. Please share the ticket reference.

 

[dontcryforme]

Hi.

I am sorry for the bad service received, an agent is not supposed to access your emails without your consent should there be a need to troubleshoot with you. Please share the ticket reference.

One of your staff members acted criminally. I will proceed to take this up with the Information Regulator. This post was merely so that the public is aware that Afrihost has zero safeguards to protect any of their customers' data

 

[Packet-Kollector]

Hi.

I am sorry for the bad service received, an agent is not supposed to access your emails without your consent should there be a need to troubleshoot with you. Please share the ticket reference.

So this kinda validates any employee at Afrihost can access all your emails, nice.

So here is a fun question for you to ponder: How does an agent validate or confirm consent? How is this authenticated, or logged? Because, you do, right?!

Food for thought, if you will.

 

[IamNoone]

So this kinda validates any employee at Afrihost can access all your emails, nice.

So here is a fun question for you to ponder: How does an agent validate or confirm consent? How is this authenticated, or logged? Because, you do, right?!

Food for thought, if you will.

Everything is logged. Calls, sms, WhatsApp, email/tickets, if they access your profile on their system, if they log into cPanel (it is via your profile) it's logged.

Everything their staff does is logged.

They also have no access to login details. Afrihost uses keys to authorize the login to the server backend or cPanel, meaning that once the agent leaves the key is deleted so they can not use it to log in again. That is also how the login to cPanel works from ClientZone.

FTP and cPanel password reset is only available to you. They can not reset or view it.

I have tried, and failed every time, to get them to change email passwords for me. I was told under no circumstances. You have to do it yourself.

When doing troubleshooting, I am asked for permission to log in and do a test. I have a test mailbox created for this purpose on my domains for that purpose anyway.

I understand your fears of security in this day and age, but, I feel my data and account is safe.