AfriHost - I am pleading

[Keith996]

Dear @Afrihost-Gian

Hope you are well. Today I received a message asking me to rate your company’s service, so here it is.

On the 1/12/2024, I gave my cancellation notice to my then ISP CISP. (Vumatel FNO)
On the 27/12/2024 I applied for new fiber service with AfriHost.
As of today, I still haven’t received my activation/service after many tickets logged and phone calls made.

AfriHost should have a more efficient uptake procedure for customers like myself, who want to support your company.
However, it’s rather difficult to do. Your marketing team/budget as got me to change to your company, only to be let down by
Operations. Please do better, I still want to support your Company.

Thanks.

 

[epah]

@AfriGuy @Afrigirl Keith is begging to give you his money.

 

[Afrigirl]

Dear @Afrihost-Gian

Hope you are well. Today I received a message asking me to rate your company’s service, so here it is.

On the 1/12/2024, I gave my cancellation notice to my then ISP CISP. (Vumatel FNO)
On the 27/12/2024 I applied for new fiber service with AfriHost.
As of today, I still haven’t received my activation/service after many tickets logged and phone calls made.

AfriHost should have a more efficient uptake procedure for customers like myself, who want to support your company.
However, it’s rather difficult to do. Your marketing team/budget as got me to change to your company, only to be let down by
Operations. Please do better, I still want to support your Company.

Thanks.

Hi.

May I please have your order number or external reference

 

[Keith996]

@Afrigirl sent via PM

 

[airborne]

Dear @Afrihost-Gian

Hope you are well. Today I received a message asking me to rate your company’s service, so here it is.

On the 1/12/2024, I gave my cancellation notice to my then ISP CISP. (Vumatel FNO)
On the 27/12/2024 I applied for new fiber service with AfriHost.
As of today, I still haven’t received my activation/service after many tickets logged and phone calls made.

AfriHost should have a more efficient uptake procedure for customers like myself, who want to support your company.
However, it’s rather difficult to do. Your marketing team/budget as got me to change to your company, only to be let down by
Operations. Please do better, I still want to support your Company.

Thanks.

Welcome and enjoy the ride, you have a foreshadowing of what is to come

 

[Keith996]

I live with hope, for now. (To be older and less wiser, is a curse).

 

[Keith996]

@Afrigirl I’m happy to report all problems are resolved and I’m happily giving my money to AfriHost.

Now do I dare to upgrade, and take the risk of another delay…

 

[Bliksis]

@Afrigirl I’m happy to report all problems are resolved and I’m happily giving my money to AfriHost.

Now do I dare to upgrade, and take the risk of another delay…

Happily? After all this? LOL

 

[MakoPC]

@Afrigirl I’m happy to report all problems are resolved and I’m happily giving my money to AfriHost.

Now do I dare to upgrade, and take the risk of another delay…

Afrigirl is on leave, once you request the upgrade, shouldn't take long before FNO applies the upgrade

 

[dontcryforme]

Two weeks to do an activation on existing infrastructure? Four vark steaks and then 3 and a half days after complaining in public? To basically push a button or two?

 

[Keith996]

Afrigirl is on leave, once you request the upgrade, shouldn't take long before FNO applies the upgrade

“Shouldn’t take long” reminds me of that saying “Fool me once, shame on you. Fool me twice, shame on me”

 

[MakoPC]

“Shouldn’t take long” reminds me of that saying “Fool me once, shame on you. Fool me twice, shame on me”

When I upgraded to Gigabit, took 2 hours

 

[Keith996]

When I upgraded to Gigabit, took 2 hours

Seems a little faith was required. It was a click of a button and it was done. Almost instantly.