Afrihost Intermittent Disconnections

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happynoodleboy

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Good day.

I am experiencing intermittent disconnects on my dsl line.
It happens randomly, last for a minute or two and then comes back up.

I have logged a support request on Clientzone, but have had no feedback yet.

Ticket: OKY-499-59638
Fri, 20 Oct 2017 at 12:13

Folow up mail sent
Mon, 23 Oct 2017 at 07:26
 
happynoodleboy said:
Good day.

I am experiencing intermittent disconnects on my dsl line.
It happens randomly, last for a minute or two and then comes back up.

I have logged a support request on Clientzone, but have had no feedback yet.

Ticket: OKY-499-59638
Fri, 20 Oct 2017 at 12:13

Folow up mail sent
Mon, 23 Oct 2017 at 07:26
Click to expand...

Heya happynoodleboy. Sorry to hear about your line problems and the delay you're experiencing with regards to getting it resolved. :( I located your account through your support ticket and I must say that I'm seeing a current stable session of over 2 days with no connection drops. I'm not discounting your experience, though, but I would suggest that you drop me a PM so we can run through some troubleshooting. :D
 
AfriFella said:
Heya happynoodleboy. Sorry to hear about your line problems and the delay you're experiencing with regards to getting it resolved. :( I located your account through your support ticket and I must say that I'm seeing a current stable session of over 2 days with no connection drops. I'm not discounting your experience, though, but I would suggest that you drop me a PM so we can run through some troubleshooting. :D
Click to expand...
Hi. Thanks for the reply. Will pm you when I get home.
 
Hi.

looking a bit better now, it does that, fluctuates badly. from the above to near perfect results.

Tracing route to bras.afrihost.com [155.239.255.250]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms D-Link.Home [10.0.0.2]
2 23 ms 23 ms 23 ms 155.239.255.250

Trace complete.

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=23ms TTL=63
Reply from 155.239.255.250: bytes=32 time=24ms TTL=63
Reply from 155.239.255.250: bytes=32 time=24ms TTL=63
Reply from 155.239.255.250: bytes=32 time=23ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 23ms, Maximum = 24ms, Average = 23ms
 
ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=699ms TTL=63
Reply from 155.239.255.250: bytes=32 time=1994ms TTL=63
Reply from 155.239.255.250: bytes=32 time=1953ms TTL=63
Reply from 155.239.255.250: bytes=32 time=1845ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 699ms, Maximum = 1994ms, Average = 1622ms



tracert bras.afrihost.com

Tracing route to bras.afrihost.com [155.239.255.250]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms D-Link.Home [10.0.0.2]
2 1423 ms 1241 ms 1214 ms 155.239.255.250

Trace complete.
 
happynoodleboy said:
ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=699ms TTL=63
Reply from 155.239.255.250: bytes=32 time=1994ms TTL=63
Reply from 155.239.255.250: bytes=32 time=1953ms TTL=63
Reply from 155.239.255.250: bytes=32 time=1845ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 699ms, Maximum = 1994ms, Average = 1622ms



tracert bras.afrihost.com

Tracing route to bras.afrihost.com [155.239.255.250]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms D-Link.Home [10.0.0.2]
2 1423 ms 1241 ms 1214 ms 155.239.255.250

Trace complete.
Click to expand...

Oh dear. :( Definitely looks like you're sitting with a severely congested exchange. :( Is this a recent development or have you been battling with this for a while?
 
AfriFella said:
Oh dear. :( Definitely looks like you're sitting with a severely congested exchange. :( Is this a recent development or have you been battling with this for a while?
Click to expand...

Off and on for literally a few years now. probably had 100 faults logged for this. It sometimes gets sorted for a few months and then we back to square one. Have bought new routers, had all the wiring changed from the street to inside, everything I could think of.

Personally I think it is old as shyte infrastructure, but apparently it is not feasible to upgrade.

Fibre oh fibre, wherefore art thou.......
 
happynoodleboy said:
Off and on for literally a few years now. probably had 100 faults logged for this. It sometimes gets sorted for a few months and then we back to square one. Have bought new routers, had all the wiring changed from the street to inside, everything I could think of.

Personally I think it is old as shyte infrastructure, but apparently it is not feasible to upgrade.

Fibre oh fibre, wherefore art thou.......
Click to expand...

Sounds pretty frustrating. :) There's currently a bit of a device shortage, but have you considered checking out Fixed Wireless?
 
AfriFella said:
Sounds pretty frustrating. :) There's currently a bit of a device shortage, but have you considered checking out Fixed Wireless?
Click to expand...
I did. The main issues with that is I have very bad coverage, also the amout of data I use makes the cost skyrocket. We stream everything, about 700 gigs per month. I gat a mail from support with a fault ref, will see what comes of that.
Thanks for the help so far!
 
happynoodleboy said:
I did. The main issues with that is I have very bad coverage, also the amout of data I use makes the cost skyrocket. We stream everything, about 700 gigs per month. I gat a mail from support with a fault ref, will see what comes of that.
Thanks for the help so far!
Click to expand...

Ah that's pretty disappointing. :( Hopefully Openserve will be able to sort this out for you! Keep me posted with feedback.
 
Hi.

So they called me on Saturday, saying the issue is resolved.

Was a lot better Sunday and Monday, today we back to square one.....

I am battling to get through to the call centre, also live chat and callback does not work?
 
Pm TelkomZA here. He may be able to help you.
 
happynoodleboy said:
Hi.

So they called me on Saturday, saying the issue is resolved.

Was a lot better Sunday and Monday, today we back to square one.....

I am battling to get through to the call centre, also live chat and callback does not work?
Click to expand...

Could you Inbox me your account details and I'll see if I can get an update for you!
 
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