Afrihost LTE, A terrible experience

FluxX17

FluxX17

Member
Joined
Jul 9, 2018
Messages
15
Reaction score
14
Location
Port Elizabeth
During the course of the month I signed up for the fixed LTE package.

Long story short im new in JHB, lived in an air bnb in Northcliff and just moved down the road essentially in a nice little rental.

Unfortunately when I signed up with the LTE it was at the Airbnb as that was my address at the time. So thats the address I used not thinking the location would be so sensitive.

As soon as I recieved the package from Afrihost, I was instantly locked out due to a slight location change as I have moved.

Okay fine thats my mess up, but what a ridiculous mission to get the Sim unlocked. My location change was submitted 4 days ago, everytime I contact Afrihost or log a ticket its the same generic response. "Its been escalated, please allow 24 hours"

No one actually properly takes hold of the situation to find why the hell is it taking so long. Even my tickets are being closed by Afrihost, isn't a ticket suppose to remain open until there is a resolution?

Im fed up and annoyed, what does a consumer have to do just to experience the product that they are paying for.

Im giving this until end of Monday, otherwise im canceling this service.

Worst ISP experience i have ever had honestly.
 
I have contacted the Rep, phoned, used WhatsApp support, created tickets on client zone.

Literally exhausted all options my side.
 
Welcome to Afrihost support in all it’s glory
 
The address thing was and is quite clearly stipulated which you fialed to read or understand correctly.

Then there's the timing issue: freeze period, end dec going into start jan.

These aside... my initial experience with ah mobile was kak to say the least the moment I had to deal with support.

Especially the parts where they aren't quite all there or they simply remote in without notice or warning changing ****.

Now I should have reported the latter inasmuch as being ignored having pointed out the issues in support to one of the reps here.

Otherwise welcome to ZA finest. Lol.
 
FluxX17 said:
During the course of the month I signed up for the fixed LTE package.

Long story short im new in JHB, lived in an air bnb in Northcliff and just moved down the road essentially in a nice little rental.

Unfortunately when I signed up with the LTE it was at the Airbnb as that was my address at the time. So thats the address I used not thinking the location would be so sensitive.

As soon as I recieved the package from Afrihost, I was instantly locked out due to a slight location change as I have moved.

Okay fine thats my mess up, but what a ridiculous mission to get the Sim unlocked. My location change was submitted 4 days ago, everytime I contact Afrihost or log a ticket its the same generic response. "Its been escalated, please allow 24 hours"

No one actually properly takes hold of the situation to find why the hell is it taking so long. Even my tickets are being closed by Afrihost, isn't a ticket suppose to remain open until there is a resolution?

Im fed up and annoyed, what does a consumer have to do just to experience the product that they are paying for.

Im giving this until end of Monday, otherwise im canceling this service.

Worst ISP experience i have ever had honestly.
Click to expand...
Fixed LTE is locked to a specific tower, so even moving a short distance can trigger a block. Four days is excessive though, location changes usually take hours, not days. Keep the ticket number, reopen it if they close it, and ask for a supervisor or cancellations team, that often gets action faster. Also request a pro rata credit for downtime. If they still stall by Monday, cancelling is reasonable and moving to a provider with fibre or uncapped 5G where available will save you this kind of hassle.
 
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