Afrihost mobile apn not working after port

[Bruce_S]

Just ported back to Afrihost mobile after a year. They reactivated my account because it said duplicate number when I tried to sign up from client zone. However my data is not working even though apn is set correctly as before. MTN data is working if I load it so must be something on the Afrihost side.

Help please.

[mention]AfriNatic [/mention] ticket number UJI-181-68589

 

[AfriNatic]

Hi,

Can you send me your clientzone email so I can see maybe to re submit apn provisioning.

 

[divv]

Apologies for the thread hijack, but AfriNatic, I need to get some answers from Afrihost urgently.
I have been home almost the entire day, connecting using wifi, and not doing much on my phone at all.
I just got an email that my data is depleted, so I went to the Afrihost app and it tells me that I supposedly used 11 GIGS today, which is about 5 times what I usually use in a month???
Apart from the fact that my phones data monitoring tells me I used around 30 MEG so far this month, I know that I was down to a few hundred MB at most of data on my bundle, so how on earth could I have used over 10 gigs extra without getting cut off?? (Out of bundle is NOT active).

 

[Bruce_S]

Thanks [mention]AfriNatic [/mention]

Support beat you to it!

A provision request and reboot later and my data is working again.

Thanks to you and Chres S from support.