Afrihost Mobile App Feature Request

[Aquiva]

Hi Afripeeps

How can I go about requesting a feature in the Afrihost Mobile App?

When I want to subscribe to a Network Status Alert, after choosing the Fiber Provider, then I need to choose a suburb. However I would like to chose a major center or area. Let me explain why...

I live in Mossel Bay, and the alerts that are focused specifically on Mossel Bay is few and far in between. But what I've noticed is that if Frogfoot is experiencing issues in Cape Town or Port Elizabeth then so do we, but there are no alerts for degraded experience for Mossel Bay. So either I would like to chose a major center as a whole or you need to relate all the towns/suburbs downstream from those major centers so that when, for example, Port Elizabeth has issue and I have subscribed to my suburb in Mossel Bay, it will alert me of degraded service.

Thanks guys!

 

[AfriNatic]

Hi,

You can submit a new ticket in the app. Select the ticket type as Mobile App then reason select Features.

That allows you to create a ticket that goes to the Dev ticket queue.

 

[Aquiva]

Thanks, but I cant seem to do that. The app doesn't allow me to scroll the message window, so I can't see what I'm typing. Also via the web clientzone portal there is not ticket type for Mobile App.

 

[Aquiva]

Hi,

You can submit a new ticket in the app. Select the ticket type as Mobile App then reason select Features.

That allows you to create a ticket that goes to the Dev ticket queue.

Sorry meant to "reply" via the Tapatalk app...

 

[AfriNatic]

Thanks, but I cant seem to do that. The app doesn't allow me to scroll the message window, so I can't see what I'm typing. Also via the web clientzone portal there is not ticket type for Mobile App.

Hi,

As a work around please can you type that in an SMS or email body and then cut and paste it in the field. Please also include the issue unable to scroll typed txt. You can send me the ticket id so I can send to dev.