Afrihost Mobile - Can't get it right

[Dairyfarmer]

@Afrihost-Gian
Why does it take a weeks for back and forth and I still can't see my balances in the App or ClientZone? How many times does escalating something need to be done get it sorted out? Every day starts the same way. I reply to the previous day's email with "Still not sorted" followed by an agent phoning and asking me to dial the same USSD code that I just told them I had done. Let alone the 2 previous weeks to get the numbers to move from one account to the other. I'm then told it has been escalated. Next day, wash, rinse repeat,.....

I'm resorting to posting here in the hope that some public exposure may get someone to actually do something.

 

[Dairyfarmer]

@AfriFella @Afrihost-Gian
Another stupid email from support. Now I have to add some more airtime to one of the numbers and this will miraculously fix both so I can see balances.

Hey Afrihost why don't you spend R5 and add some airtime and see if it works? Then come back and tell me.

I'm one more stupid support email away from just destroying the sim cards and just going elsewhere.

Edit: The number they say I must put airtime on is working fine. It is one I used to create the account and is neither of the ones that don't work.

 

[AfriNatic]

@AfriFella @Afrihost-Gian
Another stupid email from support. Now I have to add some more airtime to one of the numbers and this will miraculously fix both so I can see balances.

Hey Afrihost why don't you spend R5 and add some airtime and see if it works? Then come back and tell me.

I'm one more stupid support email away from just destroying the sim cards and just going elsewhere.

Hi,

Sorry for missing this post somehow.

Can you send me your clientzone email address via pm so I can have a look?

 

[Dairyfarmer]

Afrihost agent here dealing with it. Let's see where it leads.

 

[AfriNatic]

Afrihost agent here dealing with it. Let's see where it leads.

Will get back to you with feedback as soon as I have it from our Dev team.

 

[Dairyfarmer]

Finally. Guess you have to speak to the right people to get things done. Not sure why this could not have been sorted out 2 weeks ago.