Afrihost Mobile Feedback Thread

[AfriGuy]

Also Afrihost Plus

And that

 

[Ecco]

I am noticing really sluggish performance on Afrihost Mobile this morning. I have almost full LTE signal, but pages are not even loading on my phone. Anybody else experiencing the same?

 

[Colin62]

I am noticing really sluggish performance on Afrihost Mobile this morning. I have almost full LTE signal, but pages are not even loading on my phone. Anybody else experiencing the same?

I've had pathetic performance since yesterday, but unfortunately Afrihost don't bother replying to their emails.

 

[Ecco]

I've had pathetic performance since yesterday, but unfortunately Afrihost don't bother replying to their emails.

Didnt have an issue yesterday. Seems my issue is gone now.

 

[AfriGuy]

I am noticing really sluggish performance on Afrihost Mobile this morning. I have almost full LTE signal, but pages are not even loading on my phone. Anybody else experiencing the same?

I've had pathetic performance since yesterday, but unfortunately Afrihost don't bother replying to their emails.

Sorry to hear about the issues here guys
Not seeing any general problems on Mobile - are the problems seen in different areas?

 

[Ecco]

Sorry to hear about the issues here guys
Not seeing any general problems on Mobile - are the problems seen in different areas?

I think there is a problem on MTN. My phone was sluggish, went back to normal, has gone sluggish again. Two guys sitting next to me have LTE MTN data cards and are reporting much slower then normal speeds.

 

[Ecco]

I think there is a problem on MTN. My phone was sluggish, went back to normal, has gone sluggish again. Two guys sitting next to me have LTE MTN data cards and are reporting much slower then normal speeds.

This is in the JHB CBD

 

[AfriGuy]

I think there is a problem on MTN. My phone was sluggish, went back to normal, has gone sluggish again. Two guys sitting next to me have LTE MTN data cards and are reporting much slower then normal speeds.

This is in the JHB CBD

Not aware of any general issues in the area, but it could perhaps be a congested tower you're connecting to?
Have you tried the device in a different area?

 

[akescpt]

are the capped accounts ok for streaming during peak times?

 

[AfriGuy]

are the capped accounts ok for streaming during peak times?

Both Capped DSL and Mobile accounts are unshaped
If you're querying Mobile specifically, you'll want low latency - and that's very dependant on your areas coverage and signal quality.

 

[akescpt]

Both Capped DSL and Mobile accounts are unshaped
If you're querying Mobile specifically, you'll want low latency - and that's very dependant on your areas coverage and signal quality.

referring to capped especially. what data is used during weekends? is after hours data valid weekends as well? and its month to month hey. i can cancel anytime before a certain date during the month?

 

[Ecco]

Not aware of any general issues in the area, but it could perhaps be a congested tower you're connecting to?
Have you tried the device in a different area?

Nope. Cant see why the tower would be congested today, when for the last month, there havent been any issues.

 

[AfriGuy]

referring to capped especially. what data is used during weekends? is after hours data valid weekends as well? and its month to month hey. i can cancel anytime before a certain date during the month?

Ah OK, I had to confirm because you're asking in a Mobile thread
After hours data is valid from 23:30 to 07:30 all week, weekend, public holidays all included.

You need to submit a cancellation before the 23rd of the month (to be safe) so it takes affect that month.

 

[AfriGuy]

Nope. Cant see why the tower would be congested today, when for the last month, there havent been any issues.

It can happen for a number of reasons
Are you able to test in another area?

 

[Colin62]

Not aware of any general issues in the area, but it could perhaps be a congested tower you're connecting to?
Have you tried the device in a different area?

I have no clue what tower I'm connected to, but the laptop is in the exact same spot on my desk that it's been on for the past couple of years. If it is the tower being congested, what is the solution? Switch networks?

For the record, it took Afrihost 24 hours to get back to me, and they tell me that as far as they can see it's fine. Surely they should be asking me if it's working and not telling me? And I'm sorry, but a 24 hour turnaround time is just pathetic.

 

[akescpt]

Ah OK, I had to confirm because you're asking in a Mobile thread
After hours data is valid from 23:30 to 07:30 all week, weekend, public holidays all included.

You need to submit a cancellation before the 23rd of the month (to be safe) so it takes affect that month.

lol didn't see mobile in the thread title...thanx for the info

 

[AfriGuy]

I have no clue what tower I'm connected to, but the laptop is in the exact same spot on my desk that it's been on for the past couple of years. If it is the tower being congested, what is the solution? Switch networks?

For the record, it took Afrihost 24 hours to get back to me, and they tell me that as far as they can see it's fine. Surely they should be asking me if it's working and not telling me? And I'm sorry, but a 24 hour turnaround time is just pathetic.

Could be a temporary issue, you'll need to run a bit more testing - perhaps from another area to see what happens.

 

[AfriGuy]

lol didn't see mobile in the thread title...thanx for the info

Haha, no stress

 

[Colin62]

Could be a temporary issue, you'll need to run a bit more testing - perhaps from another area to see what happens.

I'm quite happy to test to try to find out what the problem is. But let's be honest, if I do that and tell you what I find, you'll just tell me to reboot the device and try again. I'm actually tired of dealing with helpdesk staff (not only Afrihost, but certainly including Afrihost) who refuse to listen to what the customer is telling them, always assuming that the customer is a fool who knows nothing that that if their dashboard has lots of green lights on, then the problem cannot possibly be anything other than user error.

So, I'll ask again. What is the solution if it's a congested tower? Because it's getting worse over time and not better. And I don't have the energy or time to waste trying to convince first Afrihost and then MTN that they aren't providing the service I'm paying for.




edit:- Added speedtest results

 

[AfriGuy]

I'm quite happy to test to try to find out what the problem is. But let's be honest, if I do that and tell you what I find, you'll just tell me to reboot the device and try again. I'm actually tired of dealing with helpdesk staff (not only Afrihost, but certainly including Afrihost) who refuse to listen to what the customer is telling them, always assuming that the customer is a fool who knows nothing that that if their dashboard has lots of green lights on, then the problem cannot possibly be anything other than user error.

So, I'll ask again. What is the solution if it's a congested tower? Because it's getting worse over time and not better. And I don't have the energy or time to waste trying to convince first Afrihost and then MTN that they aren't providing the service I'm paying for.

-snip

edit:- Added speedtest results

A coverage query will need to be logged if the issues continue, I'd say if you still experience the problem tomorrow you'll need to get this logged. Could you grab a traceroute too please?

Have you tested in another area?