Afrihost Mobile Feedback Thread

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JimM said:
Ported my old and cherished 082 number to MTN and added EVERGREEN pre-paid Voice and Mobile Data!

Just over a week ago, MTN choose to shut of my SIM and a week later only one "fob off" reply from Afrihost support!

There is NO indication that the number will be cut off due to inactivity on your website (all be it in my case, less than 90 days!!) this is quite frankly unacceptable! MTN are keen enough to SMS you when there is a promotion on double data when a squirrel farts at 4am in the morning but completely unable to warn customers that they are about to cut off their number due to (no idea) whatever reason!!!

Totally disgusted!
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Really sorry to hear about this :(
Was the SIM purchased with us or MTN directly?
 
Got my Huawei E5573 LTE modem earlier today, works great, pitty though that MTN LTE speeds seam to be no biggy in my area. Luckally this isn't my primary internet and I won't really be using it here at home.
Download Speed: 7383 kbps (922.9 KB/sec transfer rate)
Upload Speed: 5483 kbps (685.4 KB/sec transfer rate)
Latency: 54 ms
Jitter: 1 ms
 
bigboy529 said:
Got my Huawei E5573 LTE modem earlier today, works great, pitty though that MTN LTE speeds seam to be no biggy in my area. Luckally this isn't my primary internet and I won't really be using it here at home.
Download Speed: 7383 kbps (922.9 KB/sec transfer rate)
Upload Speed: 5483 kbps (685.4 KB/sec transfer rate)
Latency: 54 ms
Jitter: 1 ms
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That throughput isn't too bad, how's the LTE coverage in your area?
 
AfriGuy said:
Really sorry to hear about this :(
Was the SIM purchased with us or MTN directly?
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The SIM was from MTN. However, the SIM in question had made calls in the last three months but no additional credit was added because I had EVERGREEN "lasts for a whole year" airtime from Afrihost! It also seems that your support department now choose to ignore my emails!

This is starting to sound like the average SA company who can't be bothered once they have your money!!! Actually, stolen my money!
 
JimM said:
The SIM was from MTN. However, the SIM in question had made calls in the last three months but no additional credit was added because I had EVERGREEN "lasts for a whole year" airtime from Afrihost! It also seems that your support department now choose to ignore my emails!

This is starting to sound like the average SA company who can't be bothered once they have your money!!! Actually, stolen my money!
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If the SIM was with us we'd keep things active, I'm afraid you'll need to chase up MTN to see why they've de-provisioned your SIM.
Perhaps look at running a SIM swap?
 
AfriGuy said:
If the SIM was with us we'd keep things active, I'm afraid you'll need to chase up MTN to see why they've de-provisioned your SIM.
Perhaps look at running a SIM swap?
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To be honest, I can't be bothered but I'll start porting all of my numbers back to their original networks rather than run the risk with Afrihost and MTN offering because, as you've indicated, no one wants to take ownership of a problem!
 
JimM said:
To be honest, I can't be bothered but I'll start porting all of my numbers back to their original networks rather than run the risk with Afrihost and MTN offering because, as you've indicated, no one wants to take ownership of a problem!
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Sorry to hear that.
Purchasing a SIM with us would eliminate the issue though. I'm afraid we cannot re-provision or re-activate a SIM that wasn't purchased with us.
 
JimM said:
Is it not possible to at least move the 1.9GB of unused data to my 072 number? This is still showing in Client Zone as if it's teasing me!
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Sure.
PM me the numbers you want the data moved around to and I'll make it happen.
 
AfriGuy said:
Sure.
PM me the numbers you want the data moved around to and I'll make it happen.
Click to expand...

Thanks!

I did get this reply (after nearly a week) but can you see the hole in your training?

I trust that you are well.

Please accept our apology for the inconvenience that has been caused.

You will be glad to know that I ran a session audit on your mobile account. Basically what this will do is help our server recognize your phone on the network, it works as a refresh. Please remove the sim card and leave your device off for about 5minutes. Restart your device and confirm if your issue has been sorted.

Should you require anymore assistance please feel free to contact us.

Have a wonderful day.
Click to expand...
 
Little odd, send verification document on the 24th got a ticket number and every thing, only when I replied to the automated email was the account actually verified and actioned, so some one skipped over me :(
 
Still no airtime this morning, apparently some sort of failure on MTN's side, two numbers affected. Best to check yours
 
wizardofid said:
Little odd, send verification document on the 24th got a ticket number and every thing, only when I replied to the automated email was the account actually verified and actioned, so some one skipped over me :(
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Seems odd... Which email address did you initially send the docs to?
 
Chingha said:
Still no airtime this morning, apparently some sort of failure on MTN's side, two numbers affected. Best to check yours
Click to expand...

Are you still not seeing any airtime allocation? If not, please PM me your details and we'll log this with MTN.
 
wizardofid said:
Used the doc upload service on your website, got the automated response and all nothing for 6 odd days eventually had to do a follow up after which george sent me a mail that the account if verified.
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Sorry to hear about the delay here. I'm glad you got connected, though. Next time, don't wait so long before mentioning anything. :)
 
AfriFella said:
Sorry to hear about the delay here. I'm glad you got connected, though. Next time, don't wait so long before mentioning anything. :)
Click to expand...

Well I ran into another road block.I want to order a new month to month data package, however I can't do that because of the debit order verification thing. Ordered the R1 promo, and paid for it the same day but with my FNB debit card,(details on afrihost is ABSA as I have a secondary account that deals with just debit orders) so no debit order went off on 1st of October.ABSA account didn't have 3D secure enabled and too much of a issue to get that done to use only once.

So I have the details from the FNB account( reference number, what can I do to get a new data package, the quicker I stop paying MTN directly the better.I didn't know there was going to be this issue, ordered afrihost+ first to order a 2 gig package.

So am I stuck till whenever the promotion ends ?
 
So two emails, pm to afrifella, and live support email [#JHI-287-26191] and [#VDF-599-81504], plus having to connect a few times till I actually connect and not being redirected to afrihost capped page, 5 or so minutes the connection is inactive with no throughput, the connection simply hangs.No reply or response.

(With MTN I could drive down to cape town come back and more then likely still find my connection is active)

Found the ping to be 20ms slower at 56ms where as mtn was low 30's, tested with a local CS:Go server, and twice the auto disconnect warnings came up.

*edit while writing this post the connection hanged.So in 10 days it has gone from "Beste voetjie voor...." to total crapper.I want to throw piles of cash at afrihost, but you aren't making it easy.
 
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wizardofid said:
So two emails, pm to afrifella, and live support email [#JHI-287-26191] and [#VDF-599-81504], plus having to connect a few times till I actually connect and not being redirected to afrihost capped page, 5 or so minutes the connection is inactive with no throughput, the connection simply hangs.No reply or response.

(With MTN I could drive down to cape town come back and more then likely still find my connection is active)

Found the ping to be 20ms slower at 56ms where as mtn was low 30's, tested with a local CS:Go server, and twice the auto disconnect warnings came up.

*edit while writing this post the connection hanged.So in 10 days it has gone from "Beste voetjie voor...." to total crapper.I want to throw piles of cash at afrihost, but you aren't making it easy.
Click to expand...

Really sorry to hear about your frustrating experience here wizardofid. :( Are you still using the same device with your Afrihost connection as you did with MTN?
 
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