Afrihost need to get off my back.....

All this drama of you not using it means nothing.
When did you cancel is all that matters.
So maybe come with the facts and not the drama
 
PaulB_ said:
Hi all..

I am having a bit of frustrating situation with Afrihost.

in 2023 - I subscribed to their airmobile uncapped package, however I left the country to nearly 2 years - not being sure when I would be back - rather than cancel I reduced my package with them to the cheapest possible - the R30 500mb per month plan. I thought this would be easier than cancelling, as when I got back I would simply upgrade again..

So for nearly 2 years Afrihost with debiting me for something I couldn't use, but I kept it just in case.

I get back to South Africa, only to see that the uncapped plan I had has since doubled in price, and Axxess (despite being an Afrihost company had a far more reasonable plan with Telkom, so I switched over to Axxess, and cancelled my service with Afrihost after it was lying dormant for nearly 2 years.

The simcard linked to it had long since expired, and was disposed of.

I have since been getting emails from Afrihost demanding last months outstanding fee of R30, threatening me with termination of services. Not that I really care as in theory this has been disconnected since 2023.

They can view logs if need be, I haven't used this since for nearly 2 years. When I logged this with support they said that this would take effect after next month, and the support agent pleaded with me settle for the last month, something which I am refusing to do.


I haven't used this since 2023. I cancelled with more than enough warning.
Click to expand...
Hi.

Please drop me a DM with the number in question. We will lock data link and credit the outstanding amount.
 
Bla bla blah... The only thing that matters here is when you cancelled.. nothing else..

If you cancelled following the notice period as applicable, then sure, they owe you 30 bucks.. if not, we'll then stop moaning, you are in the wrong and pay up..
 
I guess I am also moving away from Afrihost, the outage today was the last straw. The other issue was the pricing, why can these people have such low pricing?

Web Hosting - Truehost Cloud

Select the perfect package for your business
truehost.co.za

1762166805173.png

Your cheapest host pricing:

1762166868836.png

Twice as expensive for less than 7% of what they offer. And then most of your support agents do not have the basic ability to read. THEY CANNOT READ BUT YOU HAVE TO CHAT OVER WHATSAPP. WTF!
 
dontcryforme said:
I guess I am also moving away from Afrihost, the outage today was the last straw. The other issue was the pricing, why can these people have such low pricing?

Web Hosting - Truehost Cloud

Select the perfect package for your business
truehost.co.za

View attachment 1860514

Your cheapest host pricing:

View attachment 1860515

Twice as expensive for less than 7% of what they offer. And then most of your support agents do not have the basic ability to read. THEY CANNOT READ BUT YOU HAVE TO CHAT OVER WHATSAPP. WTF!
Click to expand...
Hi.

Our sincere apologies for the inconvenience caused during this period. Services should be restored now.
 
Afrigirl said:
Hi.

Our sincere apologies for the inconvenience caused during this period. Services should be restored now.
Click to expand...
The issue started at before 09:56:05am, your website only listed the issue at 11am. I hate chatting to bots, but in your case, bots will be better than your current support staff.
 
dontcryforme said:
The issue started at before 09:56:05am, your website only listed the issue at 11am. I hate chatting to bots, but in your case, bots will be better than your current support staff.
Click to expand...

Hi

Sorry for the issues experienced. Before the notice was added we only observed intermittent server access and started our troubleshooting and added a notice after that.
 
AfriNatic said:
Hi

Sorry for the issues experienced. Before the notice was added we only observed intermittent server access and started our troubleshooting and added a notice after that.
Click to expand...
The issue is still not resolved BTW
 
dontcryforme said:
The issue is still not resolved BTW
Click to expand...

Yes it is unfortunately still ongoing. We have a few server admins in the DC working on the issue. There is a hardware failure causing internal networking issues and it's primarily affecting our network storage so some of the cloud servers and shared servers are down due to the storage being unavailable.
 
Last edited:
AfriNatic said:
Yes it is unfortunately. We have a few server admins in the DC working on the issue. There is a hardware failure causing internal networking issues and it's primarily affecting our network storage so some of the cloud servers and shared servers are down due to the storage being unavailable.
Click to expand...
This is my issue with your very poor communication skills. Double pun intended
 
Still better than my previous service provider so honestly will take this one on the chin, for now...
 
dontcryforme said:
I guess I am also moving away from Afrihost, the outage today was the last straw. The other issue was the pricing, why can these people have such low pricing?

Web Hosting - Truehost Cloud

Select the perfect package for your business
truehost.co.za

View attachment 1860514

Your cheapest host pricing:

View attachment 1860515

Twice as expensive for less than 7% of what they offer. And then most of your support agents do not have the basic ability to read. THEY CANNOT READ BUT YOU HAVE TO CHAT OVER WHATSAPP. WTF!
Click to expand...
if you're happy to have your stuff hosted with Pakistani nationals "true host" then do as you please
truehost.cloud

Kevin K., Author at Cheapest Wordpress Hosting for $1

truehost.cloud truehost.cloud
 
ShaunMorgan said:
if you're happy to have your stuff hosted with Pakistani nationals "true host" then do as you please
truehost.cloud

Kevin K., Author at Cheapest Wordpress Hosting for $1

truehost.cloud truehost.cloud
Click to expand...
Afrihost's "legendary" support staff cannot read. In any language. At least I would be able to explain my issue in arabic or something to truehost and they would be able to read.

And why is african labour more expensive than that of another undeveloped country? Why is Afrihost so expensive? They are terrible
 
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