Afrihost / Neotel / Bundu Networx issues

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I was informed by our ISP, Bundu Networx that Afrihost has blocked Neotel, meaning I or my mother can't access this ONE website that is hosted by Afrihost in the KZN Midlands. We were temporarily moved over to the Mweb connection for a short time before being put back on the Neotel route, just to be able to access this one website and order stuff for our animals.

Why has this happened?

I can't access www.vetproductsonline.co.za from my home network but I can access the website from my phone. Another thing to point out is that in the sticks, we can't get phone lines due to cable theft. Telkom has stopped replacing the cables and every farm here doesn't have a phone line in sight.

I don't know what to do because I've send a message to the company about the issue and it's been over 3 weeks since they send a mail to the Afrihost techs to find out what is going on and why.

Is my ISP lying to me or is Afrihost not doing anything about the issue?
 
BloodrayneZA said:
I was informed by our ISP, Bundu Networx that Afrihost has blocked Neotel, meaning I or my mother can't access this ONE website that is hosted by Afrihost in the KZN Midlands. We were temporarily moved over to the Mweb connection for a short time before being put back on the Neotel route, just to be able to access this one website and order stuff for our animals.

Why has this happened?

I can't access www.vetproductsonline.co.za from my home network but I can access the website from my phone. Another thing to point out is that in the sticks, we can't get phone lines due to cable theft. Telkom has stopped replacing the cables and every farm here doesn't have a phone line in sight.

I don't know what to do because I've send a message to the company about the issue and it's been over 3 weeks since they send a mail to the Afrihost techs to find out what is going on and why.

Is my ISP lying to me or is Afrihost not doing anything about the issue?
Click to expand...

We definitely wouldn't block Neotel at any point on our network. Would you mind switching back to your account that you're having problems with and running a traceroute to vetproductsonline.co.za.

I'll need to see what's happening with the routing to that site.
 
AfriGenie said:
We definitely wouldn't block Neotel at any point on our network. Would you mind switching back to your account that you're having problems with and running a traceroute to vetproductsonline.co.za.

I'll need to see what's happening with the routing to that site.
Click to expand...

Sorry for taking so long to get back to you - had a major storm and the router had to be unplugged until it passed. We've lost about 3 or 4 routers in 3 years, thanks to lightning and thunderstorms.

Tracert results:

C:\>tracert www.vetproductsonline.co.za

Tracing route to vetproductsonline.co.za [41.76.209.175]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 192.168.10.1
2 3 ms 3 ms 2 ms 154.73.220.44
3 5 ms 11 ms 14 ms 154.73.220.58
4 8 ms 8 ms 7 ms 41.162.98.1
5 8 ms 7 ms 6 ms 41.162.52.2
6 * * * Request timed out.
7 * * * Request timed out.
8 19 ms 20 ms 18 ms 41.160.0.244
9 23 ms 22 ms 20 ms 41.160.0.245
10 * * * Request timed out.
11 32 ms 20 ms 30 ms 169-1-21-3.ip.afrihost.co.za [169.1.21.3]
12 25 ms 24 ms 22 ms gw.aserv.co.za [196.33.227.1]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\>
Click to expand...
 
Tracert (Bundunet)

C:\>tracert www.bundunet.com

Tracing route to www.bundunet.com [197.242.158.43]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.10.1
2 3 ms 2 ms 4 ms 154.73.220.44
3 6 ms 6 ms 11 ms 154.73.220.58
4 6 ms 8 ms 7 ms 41.162.98.1
5 10 ms 9 ms 11 ms 41.162.52.2
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 25 ms 19 ms 23 ms 41.160.0.245
10 22 ms 24 ms 22 ms 41.169.57.217
11 24 ms 19 ms 20 ms 169-1-5-75.ip.afrihost.co.za [169.1.5.75]
12 26 ms 23 ms 26 ms bundunetworx.dedicated.co.za [197.242.158.43]

Trace complete.

C:\>
Click to expand...
 
BloodrayneZA said:
Sorry for taking so long to get back to you - had a major storm and the router had to be unplugged until it passed. We've lost about 3 or 4 routers in 3 years, thanks to lightning and thunderstorms.

Tracert results:
Click to expand...

BloodrayneZA said:
Tracert (Bundunet)
Click to expand...

Thanks.

It looks like the domain is resolving, so it doesn't look like we're blocking the site or IP.

Could you maybe PM me the reply that you got from Bundu networx?
 
PM send, AfriGenie :)

moedawood said:
I'm on Afrihost and can access the site perfectly.
Click to expand...

That doesn't exactly help me because I"m on Bundu Networx, running on a Neotel connection, which is pretty stupid as it causes more issues than being on the Mweb connection.

I got a feeling the problem lies with Bundu and Neotel.
 
BloodrayneZA said:
PM send, AfriGenie :)



That doesn't exactly help me because I"m on Bundu Networx, running on a Neotel connection, which is pretty stupid as it causes more issues than being on the Mweb connection.

I got a feeling the problem lies with Bundu and Neotel.
Click to expand...

We'll get to the bottom of this! :)
 
AfriGenie said:
We'll get to the bottom of this! :)
Click to expand...

Great. I just checked the IP's off the internet DB and the information is wrong. I mean one IP address ends up in Sandton and the other somewhere in JHB - nowhere near where I am (Mooiriver). I've even checked my public IP and it puts me all over the place - Umkomaas, and Nottingham Road (close enough).

I just did another tracert and this time using the IP address of the website instead of the domain name:

C:\>tracert 41.76.209.175

Tracing route to vetproductsonline.co.za [41.76.209.175]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.10.1
2 2 ms 4 ms 3 ms 154.73.220.44
3 4 ms 3 ms 5 ms 154.73.220.58
4 9 ms 11 ms 12 ms 41.162.98.1
5 13 ms 7 ms 9 ms 41.162.52.2
6 * * * Request timed out.
7 * * * Request timed out.
8 19 ms 20 ms 23 ms 41.160.0.244
9 27 ms 24 ms 25 ms 169-1-5-75.ip.afrihost.co.za [169.1.5.75]
10 28 ms 24 ms 26 ms 169-1-5-77.ip.afrihost.co.za [169.1.5.77]
11 25 ms 23 ms 20 ms 169-1-21-3.ip.afrihost.co.za [169.1.21.3]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\>
Click to expand...

Aaah this is a interesting turn of events

C:\>tracert 197.242.158.43

Tracing route to bundunetworx.dedicated.co.za [197.242.158.43]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.10.1
2 3 ms 2 ms 4 ms 154.73.220.44
3 8 ms 12 ms 8 ms 154.73.220.58
4 8 ms 47 ms 27 ms 41.162.98.1
5 8 ms 20 ms 15 ms 41.162.52.2
6 * * * Request timed out.
7 * * * Request timed out.
8 24 ms 22 ms 27 ms 41.169.57.217
9 28 ms 34 ms 22 ms 41.160.0.245
10 * 23 ms 22 ms 41.169.57.217
11 39 ms 24 ms 25 ms 169-1-5-75.ip.afrihost.co.za [169.1.5.75]
12 31 ms 25 ms 27 ms 169-1-5-77.ip.afrihost.co.za [169.1.5.77]
13 26 ms 21 ms 21 ms 169-1-21-5.ip.afrihost.co.za [169.1.21.5]
14 23 ms 27 ms 28 ms bundunetworx.dedicated.co.za [197.242.158.43]

Trace complete.

C:\>
Click to expand...
 
Clear the cache on your pc browser.

Options/history/clear cache. It may help can't hurt to try
 
If you are running on the neotel network you can also try changing your dns to google dns and see if that resolves any issues. Since about 4 months ago I have had endless issues with the default neotel dns settings
 
BloodrayneZA said:
Great. I just checked the IP's off the internet DB and the information is wrong. I mean one IP address ends up in Sandton and the other somewhere in JHB - nowhere near where I am (Mooiriver). I've even checked my public IP and it puts me all over the place - Umkomaas, and Nottingham Road (close enough).

I just did another tracert and this time using the IP address of the website instead of the domain name:



Aaah this is a interesting turn of events
Click to expand...

That last trace looks pretty good. :)
 
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